I can't access PRT on my demo account

[me8932]

Hi, 

I'd like to activate PRT on my demo account, but when I try I see an error stating that my demo period has expired.

I don't think I've ever used it, so am wondering whether my account can be reset so that I can have access again?

Many thanks

Matt

[ArvinIG]

6 hours ago, me8932 said:

Hi, 

I'd like to activate PRT on my demo account, but when I try I see an error stating that my demo period has expired.

I don't think I've ever used it, so am wondering whether my account can be reset so that I can have access again?

Many thanks

Matt

Hi @me8932,

Effectively the PRT Demo accounts are only temporary unless you have a live PRT account.

Please reach out to helpdesk.uk@ig.com, they can investigate and grant access to PRT demo.

Thank you - Arvin