Charts with weekend gaps.

[lehall]

Hi, charts starting Monday 24th October 7am opening (Australian Eastern Daylight Savings Time), have weekend time gaps. 

Attached is a chart of the Euro with a couple weekend gaps circled in Orange.

They have only just appeared today, how do I get rid of them?

Re-logged into site on a number of occasions, deleted cache etc etc with no effect.

Thanks.

 

Edited October 23, 2022 by lehall
Extra details.

[OfentseIG]

11 hours ago, lehall said:

Hi, charts starting Monday 24th October 7am opening (Australian Eastern Daylight Savings Time), have weekend time gaps. 

Attached is a chart of the Euro with a couple weekend gaps circled in Orange.

They have only just appeared today, how do I get rid of them?

Re-logged into site on a number of occasions, deleted cache etc etc with no effect.

Thanks.

 

Hi @lehall @JamSea

Thank you for reaching out.

There is an issue with charts not updating data for Friday 21st between 7PM and 10PM UK across many asset classes including FX, indices, cryptos & commodities. If this was the same period, please kindly note that the relevant teams are currently trying to resolve the issue. If you need to report any financial loss, please contact our helpdesk for further assistance. 

Thank you for your patience, OfentseIG

[JamSea]

I have the same issue and hoping someone can advise a fix.

[thecusmar]

Yep, same for me on all my US stocks, UK & ASX look OK though?

 

[MikeP12]

This is nothing to do with data missing on Friday 21st. US stock charts are not collapsing data to trading times only, instead full timescale is displaying. eg hourly chart has gaps from 22:00 to 13:00 (UK time) and for whole of Saturday and Sunday (see below). Makes the charts completely unusable. Doesn't affects UK stocks or ETFs though. This needs fixing asap!