Why do some charts show spikes to zero?

[NickW-uk]

Some stock charts show price spikes down almost to zero, the latest one is for Entain Plc as attached, and it makes the chart unusable. I've checked the same chart in another browser (MS Edge instead of Firefox) in case it's a browser cache issue, but the same spikes show. What's causing this and how to return to normal?

[OfentseIG]

On 30/01/2023 at 16:46, NickW-uk said:

Some stock charts show price spikes down almost to zero, the latest one is for Entain Plc as attached, and it makes the chart unusable. I've checked the same chart in another browser (MS Edge instead of Firefox) in case it's a browser cache issue, but the same spikes show. What's causing this and how to return to normal?

Hi @NickW-uk

Thank you for reaching out. I have forwarded your screenshot to the relevant team. We will send an update soon. The incident number for this case is INC0689187 if you need to contact client servicing for any reason. 
 

All the best, OfentseIG

[NickW-uk]

Same for Centrica Plc chart.

[fxlapt]

On 06/02/2023 at 20:36, NickW-uk said:

Same for Centrica Plc chart.

And 2 months further down the track, and I bet you never got an answer? Cos this is what IG always does, "we'll let you know:" and you never hear anyhting ever again.

[NickW-uk]

@OfentseIG any update on incident INC0689187 from 8 months ago please?

[KoketsoIG]

Hi @NickW-uk,

Thank you for your post.

Please note that this incident was resolved and closed in February.

Should you have noticed a problem with a chart for a certain market, kindly send an email with the details to helpdesk.uk@ig.com.

All the best,

KoketsoIG

[NickW-uk]

@OfentseIG thank you for your reply and advice. I've emailed the helpdesk with a list of 6 LSE stocks that still have this issue, including Entain Plc which this post originally featured.

[NickW-uk]

On 27/09/2023 at 13:47, KoketsoIG said:

Please note that this incident was resolved and closed in February.

@KoketsolG unfortunately this incident has not been resolved, it still persists. I sent an email on 27 Sept as you suggested but no reply.

[KoketsoIG]

2 hours ago, NickW-uk said:

@KoketsolG unfortunately this incident has not been resolved, it still persists. I sent an email on 27 Sept as you suggested but no reply.

Hi @NickW-uk,

We have sent you an email, please provide the details as stated and we will forward the details to the relevant department.

All the best,

KoketsoIG

[NickW-uk]

@KoketsolG I sent emails on this issue to helpdesk.uk@ig.com on 27 September and another on 9 October with screenshots, but still no reply almost a month later. The bug persists and is now affecting more charts, all seem to be on the LSE.

[KoketsoIG]

3 minutes ago, NickW-uk said:

@KoketsolG I sent emails on this issue to helpdesk.uk@ig.com on 27 September and another on 9 October with screenshots, but still no reply almost a month later. The bug persists and is now affecting more charts, all seem to be on the LSE.

Hi @NickW-uk,

Thank you for your post.

Apologies for the inconvenience. I have responded to you via private message, please provide the necessary details.

Thanks,

KoketsoIG

[NickW-uk]

@KoketsolG the original issue with Entain chart seems to be fixed, that's one out of six identified in my email of 9th October which I've now resent.

[KoketsoIG]

2 hours ago, NickW-uk said:

@KoketsolG the original issue with Entain chart seems to be fixed, that's one out of six identified in my email of 9th October which I've now resent.

Hi @NickW-uk,

Thank you for resending.

Thanks,

KoketsoIG