available funds “glitch”

[Scottw]

Hi I am wondering if anyone else has experienced this.

 

I opened my IG account to see I had profited nicely . I tried to withdraw my funds but wernt able to. I took the relevant screenshots to prove that my account was in fact holding these funds and it was also showing as available . When I rang up the helpline they told me this was a glitch and that I should log out and log back in which I did. But then my profits I thought I had made where gone???

 

I feel as if this was a bit dodgy and mistake or not the balance showed as available? Does anyone else have any further information regarding this matter.

 

thanks fellow traders.

[OfentseIG]

17 hours ago, Scottw said:

Hi I am wondering if anyone else has experienced this.

 

I opened my IG account to see I had profited nicely . I tried to withdraw my funds but wernt able to. I took the relevant screenshots to prove that my account was in fact holding these funds and it was also showing as available . When I rang up the helpline they told me this was a glitch and that I should log out and log back in which I did. But then my profits I thought I had made where gone???

 

I feel as if this was a bit dodgy and mistake or not the balance showed as available? Does anyone else have any further information regarding this matter.

 

thanks fellow traders.

Hi @Scottw

Thank you for reaching out. We apologize for the incident you experienced and for all the confusion. The true P/L will always be calculated correctly as this is your closing price minus opening, multiplied by the size. If you see any incorrect calculation you are more than welcome to contact us back. 

All the best, OfentseIG