IG Production API failure due to a required KYC update

[ArturCz]

Dear IG team,

I just wanted to quickly mention that my whole software backend connected to IG's Production API failed this night. The reason was "error.public-api.failure.kyc.required". At least the error message was descriptive enough to let me know that KYC information had to be updated for my account. However, to fix this issue, manual action was required and automatic self-healing capabilities were of no use in this case.

The bad part is: I received no prior warning that KYC information is due for an update. So, out of the blue, API access got fully blocked this night and manual action was required to fix this issue. This is unacceptable behavior. I know IG can do better than randomly blocking all access to the API without any preemptive notice.

I hope this message reaches someone where the feedback is really taken into consideration so that such a thing doesn't happen again in the future.

[andysinclair]

I just had the same experience, my API application stopped working overnight with the same error message.

A pre-emptive warning would have been useful, even just an email to request me to update KYC data would have been sufficient.

[ArturCz]

6 hours ago, andysinclair said:

I just had the same experience, my API application stopped working overnight with the same error message.

A pre-emptive warning would have been useful, even just an email to request me to update KYC data would have been sufficient.

Good to hear that I'm not the only one. IG might listen better if more people have the same issue. Blocking all access to enforce manual action (late at night!) is unacceptable behavior for an API that should be stable and predictable, especially if money is on the line through automated trading.