IG Indicator Alert No working

[James119]

I read this trial and seems is a common issues, but what bothers me is that there were no solution or even
a reply from IG what is being done. I try many times resetting everything I can find in IG system, even email IG Tech 
nothing being done. If continue to be not fix , you lose lot of customer , or they lost faith in IG . Do something

 

[Ikechukwu]

@James119, not sure what your specific issue. May be helpful if you described the problem. I have been having problems with the alerts recently (all types). When you click on an alert in an alert list this used to trigger out a fly out chart for the market clicked on and the alert list (highlighted) stayed in place. Now, when you click an alert the chart opens but the alert list disappears which  means you have to have to go back into the alerts and find the instrument you were working on to manage the alert. This is a lot of extra hassle and time. i have raised a ticket but the helpdesk have said because im the only one that seems to be having problems this is not a priority. 

If you are having issues, and havent raised this as an issue via the IG help desk, please do so otherwise they'll just sit on their hands!

 

 

[James119]

I have asked and submitted a few times to help desk. But no solution.
Recently  I sent it up again. It triggers once after the set up and then it went dead.