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ProRealTime Data Connection


PieterT

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8 hours ago, PieterT said:

IG,

Can you please check data speed for PRT. I receive maximum 8.0 Kbps from IG on a stable 100 Mbps NBN connection. Testing is extremely slow.  

Regards

Pieter

Hi @PieterT

Thanks for reaching out. 

You will need to send a technical report from your PRT platform if the issue continues. We have the same 100mb fibre line but are not experiencing the same issue. 

 

To send a technical report on PRT, please use the below steps:

Basic Troubleshooting steps:

1. Check DealThru is connected in top right:

image.png

2. Check that you are on Push+ data (Push Datastream) in top right:

image.png

image.png

 

3. Close and relaunch PRT.

4. If above doesn't resolve the issue, please send a technical report so our IT team can investigate.

How do I send a technical report?

1. Locate the main toolbar in PRT:

image.png

2. Click Help > Help Center:

image.png

3. Choose I'm having a technical problem:

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4. Choose relevant option:

image.png

 

5.  fill in all fields and give as much detail as possible:

image.png

 

6. Send report:

image.png

 

All the best, 

OfentseIG

 
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