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8 hours ago, PieterT said:


Can you please check data speed for PRT. I receive maximum 8.0 Kbps from IG on a stable 100 Mbps NBN connection. Testing is extremely slow.  



Hi @PieterT

Thanks for reaching out. 

You will need to send a technical report from your PRT platform if the issue continues. We have the same 100mb fibre line but are not experiencing the same issue. 


To send a technical report on PRT, please use the below steps:

Basic Troubleshooting steps:

1. Check DealThru is connected in top right:


2. Check that you are on Push+ data (Push Datastream) in top right:




3. Close and relaunch PRT.

4. If above doesn't resolve the issue, please send a technical report so our IT team can investigate.

How do I send a technical report?

1. Locate the main toolbar in PRT:


2. Click Help > Help Center:


3. Choose I'm having a technical problem:


4. Choose relevant option:



5.  fill in all fields and give as much detail as possible:



6. Send report:



All the best, 


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