My message to the IG helpdesk has been blocked

[Davor]

Pls, can you resolve this situation? I have sent an email to helpdesk.uk@ig.com but the message has been blocked by the IG server. Here are the details:

550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [VE1EUR01FT099.eop-EUR01.prod.protection.outlook.com 2023-04-13T10:33:22.231Z 08DB3A0131C9A2FA]

How can I resolve this, since it is not the first time I cannot reach the helpdesk? I am using a Gmail account in the Chrome browser

 

Thanks

[OfentseIG]

18 hours ago, Davor said:

Pls, can you resolve this situation? I have sent an email to helpdesk.uk@ig.com but the message has been blocked by the IG server. Here are the details:

550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [VE1EUR01FT099.eop-EUR01.prod.protection.outlook.com 2023-04-13T10:33:22.231Z 08DB3A0131C9A2FA]

How can I resolve this, since it is not the first time I cannot reach the helpdesk? I am using a Gmail account in the Chrome browser

 

Thanks

Hi @Davor

Thanks for reaching out. We are sorry to hear that you had a negative experience trying to reach us by email. We are unable to trace where the issue originates from but have escalated this to the IT team. Could you please contact us by Live chat for a quicker response while we try to resolve this issue https://www.ig.com/uk/contact-us

All the best, 

OfentseIG