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MT4 password reset



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16 minutes ago, pjstew said:

I forgot my MT4 password. How do I reset it?



Hi @pjstew

Thanks for your post. 

When you opened your MT4 account you should have received two emails. One providing your username and the other providing your password. 

If you're having difficulty finding these please email us at helpdesk.uk@ig.com or use our live chat feature. Explain that you need your MT4 username and a MT4 password reset link. For us to send out this information we will require answers to 4/6 questions below: 

1. Name and date of birth

2. Registered address

3. Registered phone number

4. Last 4 digits of a card you have used to fund the account 

5. Last market you traded

6. Balance on your account. 


Please do not respond to this post with answers to these questions. 

I hope this helps.

All the best - MongiIG


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