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Not recieving push notifications


ryanair737

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Hi, 

Hoping somebody can help. I used to recieve push notificaitons on my phone for alerts but for some reason they stopped and I've tried everything I can think of to get them back. All IG notifications are enabled, logged into correct account, uninstall/reinstall mobile app. 

Has anyone else had this issue?

Thanks

 

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On 30/06/2023 at 22:13, ryanair737 said:

Hi, 

Hoping somebody can help. I used to recieve push notificaitons on my phone for alerts but for some reason they stopped and I've tried everything I can think of to get them back. All IG notifications are enabled, logged into correct account, uninstall/reinstall mobile app. 

Has anyone else had this issue?

Thanks

 

Hi @ryanair737,

If you're still experiencing the issue, could you kindly capture screenshots of your push notification settings from MyIG and the active alerts tab from the platform? Please email them to helpdesk.au@ig.com so that we can investigate the matter with our IT department. Additionally, please include your device name and operating system version (e.g., iPhone 14, iOS 16.1). Apologize for any inconvenience caused.

Regards,
AshishIG

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