Entire day's data missing on Tesla 1 minute chart

[PatA]

Does anyone else have data missing for Monday on the 1 minute Tesla chart but not on the 5 minute?

 

I have also not have real-time volume on any Tesla chart for over a year now, despite IG saying in February 2022 that they were fixing this problem. Does anyone have real-time volume data for Tesla?

[AshishIG]

16 hours ago, PatA said:

Does anyone else have data missing for Monday on the 1 minute Tesla chart but not on the 5 minute?

 

I have also not have real-time volume on any Tesla chart for over a year now, despite IG saying in February 2022 that they were fixing this problem. Does anyone have real-time volume data for Tesla?

Hi @PatA, it appears that the problem is limited to your chart alone, as we haven't noticed any missing data for Tesla's 1-minute chart on Monday. Additionally, the volume data is accessible without any problems. I have sent you a direct message to discuss this matter further since it seems to be specific to your account. We apologize for any inconvenience this may have caused.

All the best,
AshishIG

[PatA]

Hi,

It still persists despite numerous promises that it was being fixed, and I even received compensation from IG after a FOS complaint I made about being told it was fixed when it wasn't.

All I want is an honest answer regarding whether this will ever be fixed as IG has told me that it is a platform wide issue and not just me not clearing my cache or deleting cookies.

Thanks,

Pat