Help - bank statement

[Joannalondon]

I have cash funds i want to withdraw but i need to upload a bank statement - which i have not had for a long time as I do everything on an app.  Any suggestions or a number to call?  thank you

[AshishIG]

13 hours ago, Joannalondon said:

I have cash funds i want to withdraw but i need to upload a bank statement - which i have not had for a long time as I do everything on an app.  Any suggestions or a number to call?  thank you

Dear @Joannalondon,

To verify/upload your documents on the mobile app, please select ‘account’ in the bottom right, then select the ‘withdraw’ button and ‘verify documents’.

Alternatively, you can also send an email from your registered email address to helpdesk.uk@ig.com with your bank statement to verify your bank.

All the best,
AshishIG

[Joannalondon]

Thank you Ashish - but the question was how to withdraw funds when you don't have paper bank statements to upload.  

and what number can i call to speak to someone about this?

[eastside]

It really does not need to be paper bank statement. You should be able to download a statement digitally logging into your bank website and upload it to IG. I was able to verify that way, if it helps.

[AshishIG]

17 hours ago, Joannalondon said:

Thank you Ashish - but the question was how to withdraw funds when you don't have paper bank statements to upload.  

and what number can i call to speak to someone about this?

Dear @Joannalondon,

As mentioned by @eastside, it doesn't have to be a paper statement. You can use e-statements, which can be easily obtained by logging in to your bank's website or app. Simply go to the e-statements or statements section to download it. Alternatively, you can call your bank to request the statements or seek guidance on the download process. If you have any questions or need further assistance, feel free to call us at 0800 409 6789 or +44 20 7896 0079, and we'll be glad to help.

All the best,
AshishIG