Postion closed without hitting my stop-loss

[Ben1037]

Hi, I had a system order close my position without it hitting my stop level. I checked to see if the spread hit on Ask and Bid spreads but it hadn't (I bought Mid). I don't have a margin call either.

In the past week I've also been unable to see my positions of my trades so am not able to monitor them and have had to draw out horizontal lines to keep me informed where my positions are. Is there something I'm missing here because issues like these are giving me very little confidence to start using my live account, which I've recently started using.

Any help would be much appreciated.

 

Ben

[KoketsoIG]

8 hours ago, Ben1037 said:

Hi, I had a system order close my position without it hitting my stop level. I checked to see if the spread hit on Ask and Bid spreads but it hadn't (I bought Mid). I don't have a margin call either.

In the past week I've also been unable to see my positions of my trades so am not able to monitor them and have had to draw out horizontal lines to keep me informed where my positions are. Is there something I'm missing here because issues like these are giving me very little confidence to start using my live account, which I've recently started using.

Any help would be much appreciated.

 

Ben

Hi @Ben1037,

Thank you for your post.

You are kindly encouraged to contact our helpdesk at helpdesk.uk@ig.com with your account details, a Sales Trader will look at your account and respond accordingly.

All the best,

KoketsoIG

[nit2wynit]

Did you have any luck with this?

System Order closed my trade too but I didn't have a Stop Loss or Margin call.