Jump to content
  • 0

Upgrade of Mac OS High Sierra and Pro Real Time


Guest borneo777

Question

Guest borneo777

Hi, have been using ProRealTime for years on my Mac without any problem. Yesterday updated my Mac OS to High Sierra and while PRT still functions it causes screen flicker and makes other apps (such as email) unusable. Have had to turn it off and open it on another computer. Any ideas?

Link to comment

3 answers to this question

Recommended Posts

Hi 

 

I'm sorry that you're having issues with PRT and the new Mac OS - as far as I'm aware we haven't had any other reports of issues with this so I believe it could be something isolated to your machine. Please try the following basic troubleshooting methods and if you are still having issues please let me know. 

 

What should I do if ProRealTime isn’t working properly?

  1. Close and relaunch ProRealTime
  2. Uninstall and reinstall ProRealTime
  3. Launch PRT from a different browser
  4. Try launching PRT using JAVA mode. Select ‘Start ProRealTime using Java’ from the launch window
  5. Check the ProRealTime support website for further support
Link to comment
Guest borneo777

thank you James for the quick reply.

 

I have tried options 1-4. No solution or indeed improvement.

 

Let's hope the PRT support guys can some up with something?

 

 

Link to comment

Thanks for trying the basic trouble shooting methods. The next thing would be to submit a 'help' request via PRT. You can do that  by access Help >  Technical Support and then filling out the requested information. Please make sure you include the following 

 

  • a description of the issue with as much detail as possible
  • please make sure you click the 'attach network report' button as this will give your specific setup which is sent via an encrypted message to the PRT team. They will then be able to check in depth issues from the description, visuals and back end data. 

 

2017-09-27 11_46_18-FTSE 100 (DFB)   Daily   7,300.3 (+0.23%)   11_46_28.png

Link to comment

Archived

This topic is now archived and is closed to further replies.

  • General Statistics

    • Total Topics
      20,700
    • Total Posts
      89,595
    • Total Members
      40,564
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Doug
    Joined 28/11/22 07:17
  • Posts

    • Gold, Brent crude and natural gas at risk on Chinese concerns Gold, Brent crude, and natural gas at risk of losing ground as concerns over Chinese demand grow. Source: Bloomberg      Joshua Mahony | Senior Market Analyst, London | Publication date: Monday 28 November 2022  Gold attempting to rise once more after latest pullback Gold has been turning higher since finding support on the key $1729 support level last week. That level represents the prior breakout signal which formed a double bottom formation earlier this month. However, while we have seen the price of gold moving higher as markets regain lost ground, the worry is that we will be reliant on further risk-on sentiment to drive this market higher. The effects of the extended Chinese lockdowns could bring potential weakness for stocks, thus hurting gold. However, quite whether the weekend protests lead to more draconian measures or see the government soften their stance remains to be seen. For gold, keep an eye out for whether we see price break up through $1786 or back below that $1729 as a signal of where we go from here. Source: ProRealTime Brent crude breaks support as demand concerns grow Brent crude is similarly under the microscope today, with Chinese lockdowns bringing demand concerns following a period of optimism over previous reopening plans. The loosening of contact and travel restrictions has been largely cast aside in the face of rising cases and apparent expansions of quarantine facilities. The break back below $82.65 has subsequently taken price back into the wider 76.4% Fibonacci support level at $81.26. That does highlight the existence of the wider downtrend in play for this market. Keep an eye out for whether price rebounds or breaks back below that support level as a signal or sentiment for the period ahead. Source: ProRealTime Natural gas reversing back towards trendline support Natural gas has been heading lower since Wednesday’s peak of $8.00, with price starting to give back some of the gains evident in the first half of last week. The ascending trendline support evident down below does provide a potential target for the bears, with the recent recovery phase looking likely to continue before long. As such, the short-term picture points towards further downside, with the bulls likely to come back into play from trendline support. A break back below the recent swing-low of $5.898 would be required to negate the bullish phase playing out over the course of the past month. Source: ProRealTime
    • FTSE 100, DAX and S&P 500 drop back in early trading Indices are watching China nervously, as news of the demonstrations against Covid restrictions hits risk appetite. Source: Bloomberg      Chris Beauchamp | Chief Market Analyst, London | Publication date: Monday 28 November 2022  FTSE 100 remains close to 7500 The index has slipped back in early trading, but it remains within easy distance of 7500. After the gains from the October low, some weakness towards the 200-day simple moving average (SMA) at 7317 would not be surprising, but a move below the 200-day might signal that the bounce will be unwound further. A reversal above 7500 would see the price push on above the September high, and this would bring the 7570 zone into play, the highs from early August. Source: ProRealTime DAX drops back on China worries Some early losses have seen the index drop back from its highs of last week, but the overall bounce is intact. Recent weakness earlier in November found support around 14,130, so a move below this would indicate the potential for some more weakness down towards the 200-day SMA (13,542). Above last week’s highs of 14,575, the next major level to watch is the early June high around 14,660, and then towards 14,875, last seen in early April. Source: ProRealTime S&P 500 edges lower Last week saw the index reach the 200-day SMA for the first time since mid-August. However early trading has seen the price drop back, which might see a test of the 100-day SMA (3921). It would take a move below 3800 to suggest that the downward move of the year so far has reasserted itself. A rally above 4042 and the 200-day SMA would then put the September highs at 4155 into view, followed by the August highs at 4325. Source: ProRealTime
    • Hi @sastheman45 Thank you for reaching out. We are investigating this. Our IT specialists are duplicating this on our platform to check if we can fix this on your end. We will send you an update shortly. Thanks, O.D
×
×
  • Create New...