Upgrade of Mac OS High Sierra and Pro Real Time

[Guest borneo777]

Hi, have been using ProRealTime for years on my Mac without any problem. Yesterday updated my Mac OS to High Sierra and while PRT still functions it causes screen flicker and makes other apps (such as email) unusable. Have had to turn it off and open it on another computer. Any ideas?

[JamesIG]

Hi 

 

I'm sorry that you're having issues with PRT and the new Mac OS - as far as I'm aware we haven't had any other reports of issues with this so I believe it could be something isolated to your machine. Please try the following basic troubleshooting methods and if you are still having issues please let me know. 

 

What should I do if ProRealTime isn’t working properly?

1. Close and relaunch ProRealTime
2. Uninstall and reinstall ProRealTime
3. Launch PRT from a different browser
4. Try launching PRT using JAVA mode. Select ‘Start ProRealTime using Java’ from the launch window
5. Check the ProRealTime support website for further support

[Guest borneo777]

thank you James for the quick reply.

 

I have tried options 1-4. No solution or indeed improvement.

 

Let's hope the PRT support guys can some up with something?

 

 

[JamesIG]

Thanks for trying the basic trouble shooting methods. The next thing would be to submit a 'help' request via PRT. You can do that  by access Help >  Technical Support and then filling out the requested information. Please make sure you include the following 

 

• a description of the issue with as much detail as possible
• please make sure you click the 'attach network report' button as this will give your specific setup which is sent via an encrypted message to the PRT team. They will then be able to check in depth issues from the description, visuals and back end data.