Jump to content
  • 0

Upgrade of Mac OS High Sierra and Pro Real Time


borneo777

Question

Hi, have been using ProRealTime for years on my Mac without any problem. Yesterday updated my Mac OS to High Sierra and while PRT still functions it causes screen flicker and makes other apps (such as email) unusable. Have had to turn it off and open it on another computer. Any ideas?

Link to comment

3 answers to this question

Recommended Posts

  • 0

Hi 

 

I'm sorry that you're having issues with PRT and the new Mac OS - as far as I'm aware we haven't had any other reports of issues with this so I believe it could be something isolated to your machine. Please try the following basic troubleshooting methods and if you are still having issues please let me know. 

 

What should I do if ProRealTime isn’t working properly?

  1. Close and relaunch ProRealTime
  2. Uninstall and reinstall ProRealTime
  3. Launch PRT from a different browser
  4. Try launching PRT using JAVA mode. Select ‘Start ProRealTime using Java’ from the launch window
  5. Check the ProRealTime support website for further support
Link to comment
  • 0

Thanks for trying the basic trouble shooting methods. The next thing would be to submit a 'help' request via PRT. You can do that  by access Help >  Technical Support and then filling out the requested information. Please make sure you include the following 

 

  • a description of the issue with as much detail as possible
  • please make sure you click the 'attach network report' button as this will give your specific setup which is sent via an encrypted message to the PRT team. They will then be able to check in depth issues from the description, visuals and back end data. 

 

2017-09-27 11_46_18-FTSE 100 (DFB)   Daily   7,300.3 (+0.23%)   11_46_28.png

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      16,624
    • Total Posts
      79,343
    • Total Members
      65,118
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    SMogul
    Joined 01/12/21 23:58
  • Posts

    • Hello @SillyMilly I think you are referring to purchasing crypto for holding, like people who buy gold or silver as a store of value, while @MongiIG and @ArvinIG are referring to the activity of "trading" since IG is a trading platform, i.e. for those who want to buy and sell assets as a mean to make a profit. In that sense they are right in pointing out that the FCA (the Financial Conduct Authority (UK)) which is the main governing body for the financial sector (I believe) has ruled against the activity of trading cryptocurrencies for non-professionals. I think perhaps due to the very risky nature of trading in crypto, which are prone to extreme volatility. Having said all that, you can purchase crypto through an exchange. I am not sure if there are any legal restrictions in the UK, but I doubt it. I suggest you do a Google search for "Crypto Exchanges UK". Good luck
    • Hi I would like to buy a few gold sovereign coins to keep for a couple of years or so then sell on later in the hope of beating hyper inflation I was told not to buy them online or mail order because the postage is very expencive and I was told to buy them in person I live in Manchester, UK. Surgestions please on where to look if considering buying. Buying somewhere that is safe so I know I am getting real gold and somewhere that dose not charge an extortion on broker fees? I was also told to avoid jewelers has there transaction fees where extortion   Thanks
×
×
  • Create New...