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Is the platform working?



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20 hours ago, HydroBoy said:

An now they are all tradeable. It would be great to know if this was a platform issue or something from LSE.

Dear @HydroBoy,

Thank you for your post. Please note that there was a partial outage at the LSE. The shares were temporarily put on "phone dealing," allowing you to trade over the phone with a Sales Trader.


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9 hours ago, HydroBoy said:

Thanks @KoketsoIG!

What is the best way to know when something like this happens? While this issue was happening I checked a few times the status page (https://status.ig.com/), but there's nothing in there linked to the status of the exchanges.

Ho @HydroBoy,

Thank you for reaching out to us. In situations like this, it's best to contact our helpdesk so they can connect you with a dealer who can assist you in placing the trade over the phone. The shares desk will typically change the symbol next to the stock to indicate that it is only available for phone dealing (example below).




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