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Call to Close and LSE Market Unavailable


NickW-uk

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26 minutes ago, NickW-uk said:

Why do LSE stocks say 'Call to Close' and 'Market is currently unavailable' at 12:12pm today?

Dear @NickW-uk,

Thank you for your post. 

Please note that the LSE had a partial outage which affected all stocks outside of the FTSE100 and FTSE250. Stocks were temporarily put on 'phone dealing" and you could only trade them over the phone. All stocks are now back online.

Thanks,

KoketsoIG

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This is getting very annoying now. 

Most of my portfolio does this several times a day now, which has caught me out with plummeting shares recently.

Once in a while is acceptable, but several times a day over the last week or so, is a serious problem and needs resolving. Aquis and LSE seem OK, maybe it's just AIM stocks, but it never used to do this weekly, let alone daily. 

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1 hour ago, Marcuspd said:

This is getting very annoying now. 

Most of my portfolio does this several times a day now, which has caught me out with plummeting shares recently.

Once in a while is acceptable, but several times a day over the last week or so, is a serious problem and needs resolving. Aquis and LSE seem OK, maybe it's just AIM stocks, but it never used to do this weekly, let alone daily. 

Dear @Marcuspd,

Thank you for your post! Are you referring to the "call to close" symbol? There can be various reasons why a stock is on call to close. Please feel free to give us a call so we can connect you with a dealer who can assist you in closing positions with this symbol.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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And again! Several times a day now, I'm unable to trade online for all my stocks other than RR and MARU. I presume it's AIM who you're platform can;t keep a reliable connection to. 

This is an issue with your platform, not just chance reason. It's across all stocks other than Aquis and FTSE main board. 

 

Edited by Marcuspd
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2 hours ago, Marcuspd said:

By the way, everyone is seeing this, not just me, so phoning you up is irrelevant. 

I suspect it's your link to AIM and ever since the recent LSE AIM issues, your platform switches to phone only several times a day for AIM stocks. 

Dear @Marcuspd,

Noted thanks. Thank you for the feedback on this, it helps us investigate and improve.

All the best!

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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