SETSqx stocks untradeable during auction periods

[ducktrader]

Since the LSE outage last week I am unable to trade any SETSqx stocks during the intraday auction periods.  I cannot enter new orders, amend existing orders or even delete any existing orders.  The orders just have "Call only" next to them and I cannot do anything with the order - see the attached screenshot.

Any help would be appreciated, thanks.

[KoketsoIG]

54 minutes ago, ducktrader said:

Since the LSE outage last week I am unable to trade any SETSqx stocks during the intraday auction periods.  I cannot enter new orders, amend existing orders or even delete any existing orders.  The orders just have "Call only" next to them and I cannot do anything with the order - see the attached screenshot.

Any help would be appreciated, thanks.

Dear @ducktrader,

Just a friendly reminder, if you would like to participate in the auction period, you will need to give us a call so we can connect you with a dealer. That's why you see the 'call to trade' symbol during that time. Also, I want to let you know that the LSE outage was completely out of our control. We apologize for any inconvenience it may have caused.

All the best,

KoketsoIG

 

[ducktrader]

Thanks for the reply.

Prior to last week, I could place new orders in to the auctions during the auction periods via your web platform.  I could also amend and delete existing orders during the auctions.  I have done so for years all via your web platform.

I realise the LSE outage was nothing to do with IG, but it seems that this outage has triggered a change which has restricted the functionality of your platform.  I would appreciate it if someone could look into this.

Many thanks.