PRT - ProRealTime

[AK51]

Having two main problem In ProReal Time( PRT)

 

1. My list of indicator alerts had disappeared couple of days ago. However, the list is now back but there have been no alerts raised since close play on 19th January. Although, several al alert conditions have been met, but no alerts have been raised.
2. I had created several personal lists on the IG platform. I have traded for several years and I have always been able to access these personal lists through my ProRealTime (PRT) chart program. However, since around 12th January, none of these personal lists is showing in the PRT Lists. This is making very difficult to access the preferred equities and FX instruments.

Could you please assist ??

 

[KoketsoIG]

1 hour ago, AK51 said:

Having two main problem In ProReal Time( PRT)

 

1. My list of indicator alerts had disappeared couple of days ago. However, the list is now back but there have been no alerts raised since close play on 19th January. Although, several al alert conditions have been met, but no alerts have been raised.
2. I had created several personal lists on the IG platform. I have traded for several years and I have always been able to access these personal lists through my ProRealTime (PRT) chart program. However, since around 12th January, none of these personal lists is showing in the PRT Lists. This is making very difficult to access the preferred equities and FX instruments.

Could you please assist ??

 

Hi @AK51,

Thank you for your post. Kindly send us a technical report, and we will liaise with Pro Real Time to get this resolved.

Thanks,

KoketsoIG

 

[AK51]

Hi Koketso

I have sent technical report twice:

 Firstly, on 15th January, and acknowledged by IG – case reference: 0013751

 Secondly, on 22nd January, again, acknowledged by IG – case reference 0013772

 Would greatly appreciate your help to resolve the problem on PRT.

 Many thanks

[KoketsoIG]

17 hours ago, AK51 said:

Hi Koketso

I have sent technical report twice:

 Firstly, on 15th January, and acknowledged by IG – case reference: 0013751

 Secondly, on 22nd January, again, acknowledged by IG – case reference 0013772

 Would greatly appreciate your help to resolve the problem on PRT.

 Many thanks

Dear @AK51,

Thank you for your response and apologies for the delayed response.

Please note that the IT team will get back to you.

All the best,

KoketsoIG