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2FA phone stolen


blackeagle

Question

Hi All,

My phone with my microsoft 2fa authenticator for IG was stolen last night, unfortunately.

I have now blocked my other phone and set the new phone/SIM in a new phone but cannot access my IG account as 2FA was set up in the other phone..

How can I retrieve my microsoft 2FA authenticator for IG in my new device?

Is removing the existing 2FA the only way? I find this ridiculous as it is exactly when your phone is stolen you need extra protection and I am hoping there is a way to do this without first removing my existing 2FA and then setting it back again. Any support would be much appreciated!

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10 hours ago, blackeagle said:

Hi All,

My phone with my microsoft 2fa authenticator for IG was stolen last night, unfortunately.

I have now blocked my other phone and set the new phone/SIM in a new phone but cannot access my IG account as 2FA was set up in the other phone..

How can I retrieve my microsoft 2FA authenticator for IG in my new device?

Is removing the existing 2FA the only way? I find this ridiculous as it is exactly when your phone is stolen you need extra protection and I am hoping there is a way to do this without first removing my existing 2FA and then setting it back again. Any support would be much appreciated!

Hi @blackeagle, I'm sorry to hear about your phone being stolen. Losing access to your accounts can be very stressful. In this case, you need to remove the existing 2FA and set it up again on your new device. While this might seem inconvenient, it's an important security measure to prevent unauthorized access to your account. Please reach out to our Helpdesk for them to help disable the 2FA so that you can set it up with the new device

All the best,
AshishIG

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