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SteveMac


SteveMac

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Hi there, Just joined IG.  I transferred money from a bank account, not a card, on the 2nd May to IG account but still not available in my funds?  Guidance info say s 1-3 days if via a bank. Does it usually take this long?  Any thoughts/feedback appreciated.  Is there any one I can contact to speed this up?  thanks

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15 hours ago, SteveMac said:

Hi there, Just joined IG.  I transferred money from a bank account, not a card, on the 2nd May to IG account but still not available in my funds?  Guidance info say s 1-3 days if via a bank. Does it usually take this long?  Any thoughts/feedback appreciated.  Is there any one I can contact to speed this up?  thanks

Hi @SteveMac, Bank transfers can occasionally take 1-3 days to reach us, while card transfers are instant. To assist you further, could you kindly send an email to helpdesk.uk@ig.com from your registered email address, along with the payment receipt? This will allow our team to check with the bank to verify if we have received it. 

All the best,
AshishIG

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