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client sentiment - "no trading activity"


CharlieB

Question

Posted

 Hi

On the desktop platform, my client sentiment "widget" has been showing "no trading activity" for days now . (I note it is working fine on my phone app)

Is it a local issue for me or the same for everyone?

In either case - what is the fix?

Thanks

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3 answers to this question

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Posted
7 minutes ago, CharlieB said:

 Hi

On the desktop platform, my client sentiment "widget" has been showing "no trading activity" for days now . (I note it is working fine on my phone app)

Is it a local issue for me or the same for everyone?

In either case - what is the fix?

Thanks

image.thumb.png.c9307f97008e3eae733b1eb5f4829845.png

 

image.thumb.png.f7e4346bae176f1faeb713efe3b28e49.png

 

 

 

Hi @CharlieB,

Apologies for the inconvinience. Please note that we have raised a ticket with the technical team to resolve this. 

All the best,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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Posted (edited)

Has this issue been resolved?  Have noticed fluctuation of up to 6% long/short data today within minutes on a share where there has been minimal to no trades (PANR.L).

Edited by forwood
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Posted

How is the sentiment data compiled?  Is it purely about the number of accounts where a client is long or short?  Does it include all trade types (ie CFD, spread bets, shares)? What is the calculation frequency (real time or periofic sampling) Is it based n actual trades or orders?

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