Position was automatically closed

[Guest 3104478]

My etherum position was automatically closed by IG with my profits all gone, I can’t even search them now. Anyone knows what’s happening?

[Guest BigG1]

Yes, this happened to me too I had a limit order set just as it reached the limit price to close the position and take a profit  I receive an email position closed sell 2 contracts @ the buy price P/L nil. No information in market info and interestingly I still have a Ether position on my Demo account that says DO NOT USE. I must admit the demo account demonstrated to me  no to go short as you could not cut your losses when it was un-long-able. I would like to know if it is IG's policy to cut winning positions or is it just a glitch with the system that is going to be sorted out. Looking forward to finding out what happened also. 

[Guest Investorrick]

I have the same problem no one answer phone as it’s Holiday as well

[Guest 3104478]

Ok looks restored now, you guys wanna check it out?

[Guest BigG1]

Yes, my position has been reinstated along with the limit price (market closed Sunday 31 about 20.00 in the IG world) the last price 741.50 US   I have had an email sent to me, it looks like IG has dropped the bundling of 10 ether in a mini ether contract, no mention of mini. Existing non- executed orders have been deleted it would seem. Looks like someone is on the job..... I would say there are some people on the platform that would have been ecstatic that their short positions and losses were canceled talk about a happy new year lol!  Still would like to know what is going on tho cheers to all. Happy New Year! especially to those that are working at IG ... many thanks!!!!     

[JamesIG]

Hi all - we emailed all clients to let them know about this a couple of weeks ago and there was a call out exercise, however given the volume of clients, and those who opened in between now and then, we wouldn't have been able to contact everyone one-to-one. I have included the email below for your convenience.