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MT4 login problems


dave1993

Question

I've just come back to IG after a long time away. I;m trying to set up MT4. MT4 is asking me for a login which can only be numbers. However I can't find a number only login id anywhere on my accounts. I tried setting up a new demo account in MT4, but after filling in all the boxes, the next button was still greyed out. So I'm pretty stuck. I tried creating a new demo account in IG, but that does not have a numbers only account id.

 

Thanks for any help. It's probably something really simple right?

 

 

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Hi    On a live account I think the IG helpdesk can reset the login and password and on a demo I think you can just open a new account rather than try to retrieve an old one. The 'Open an Account' is from the 'File' tab top left and then step by step dialog boxes.  

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