Delayed Alerts

[Guest Danthmann]

Hi there all,

 

I may be new to the community though I have been trading with IG for a number of years now. I have recently come across a new problem...

 

I have a couple of indicator alerts set on 1 minute charts which have worked fine for me for a long while now. I used to get my alerts practically straight away (within 20 secs) though I am finding that recently they are coming 6 minutes after the indicator occurs. Obviously this now means that I miss a number of opportunities which is completely unacceptable.

 

I have just moved to the new platform 2 days ago and was wondering if anyone else has had this issue.

 

For me this is a major issue and although I love the layout and the assimilation with the mobile platform that the new platform has, if this is what is screwing with my indicators then I will have to move back to the old.

 

Please let me know if anyone else is having similar problems.

 

Thanks, Dan

[Guest Danthmann]

Oh yeah, just had another thought. My alerts are delayed across all of my devices which includes my PC, mobile and tablet. The alert is, as always, synchronised across al of them, just now they are very late. Comments please.

[AntonL-IG]

Hi 

 

There is a problem with indicator alerts in in general, our developers are looking into it and we hope to have it resolved as soon as possible. The problem is not specific to the new platform, the back end software used for alerts is the same whether you set the alert from the new platform or the old platform.

 

I am sorry that you are receiving delayed alerts, the investigation is treated as a priority and once resolved you will be able to receive immediate alerts on any of the platforms.

 

Thanks

Anton 

[Guest Danthmann]

Hi 

 

I've just been keeping an eye on the alert delays over the last few days and have found that the delay period appears to be longer during the US market opening hours than the European. Last night (my time) the delay was 5-6 mins and right now is pretty much instant.

 

Just thought you might like to know