AntonL-IG

Hi @Dellan, Due to the variables involved with expert advisors we are not able to provide much help unfortunately. It could be a corrupt file or possibly it could only work on a specific account type or base currency or even a particular symbol naming convention. For support running the EA we would suggest speaking to the creator of the expert advisor. All the best!

Hi @christian88, Prorealtime and MT4 can give you live pricing but it can't provide you with L2 pricing. If you want to see level 2 data then L2 dealer is your best option if you have a windows PC. By activating the level 2 datafeed for the desired exchange L2 dealer will be able to provide you with the data you want. https://www.ig.com/uk/trading-platforms/l2-dealer All the best!

Hi @BJ7444, Based on your screenshot it looks like you are using a Spreadbet account in GBP. The error message is complaining that the EA is trying to convert GBP into USD which wouldn't be possible on a Spreadbet account. It is also possible that the EA is struggling to cope with the suffix (GBP symbol) used at the end of all Spreadbet symbols. If it isn't possible for the creator of the EA to adapt it to work on a Spreadbet account then you could get it to work by creating a CFD account in USD which based on your screenshot appears to be what the EA is looking for. All the best!

Hi @CharlieB, The ability to see historical entry and exit levels don't exist on the IG charts just yet but we will definitely consider adding it in future updates. In the meantime we do offer an advanced charting platform called Prorealtime where this feature does exist. If you would like to learn more about Prorealtime then please click on these links: https://www.ig.com/uk/trading-platforms/prorealtime https://www.prorealtime.com/en/video-tutorials All the best!

Good day @Talldom, IG integrates into several 3rd party applications such as ProRealtime, Metatrader and Signal Centre but there are thousands of vendors out there so as much as we would like to offer a seamless integration into all useful apps it just isn't possible. If Open banking increases in popularity then we would have a strong business case to add them to our integrated list of partners but for now we don't have plans to integrate with them in the near future. I had a quick look at their website but I can't really determine if you can manually feed data into their app. If you just need to export and import specific data from your account then you could potentially do it via our public API https://labs.ig.com/ although you would have to confirm with Open Baking if that would be possible. All the best!

Hi @KJF, Yes it does have OTC pricing on shares so you can see one last traded price but you would not be able to see level 2 pricing: All the best!

Hi @PKC, Market profile is only available on the Premium version of ProRealTime, IG offers the Complete version. Here is a link on using market profile: https://www.prorealtime.com/en/market-profile and another link that explains the difference between Premium and Complete ProRealTime: https://www.prorealtime.com/en/premium-version All the best!

Hi @Dellan, EAs are 3rd party scripts so we aren't able to provide much help unfortunately. There could be a few reasons why it does not work: 1: It was created for MT5 and not MT4 2: The EA was designed to work only for certain instrument names or naming conventions, this is frequently an issue on the Spreadbet account because we have a £ symbol as a suffix in the instrument name. 3: You may have Auto trading on EAs disabled on the account. You can check this setting from Tools->options->expert advisors: 4: The file itself could be corrupt, you could try to download a new copy. For EA code related questions you can consult fellow MT4 community users via https://www.mql5.com/en/forum All the best!

Hi @fxlapt, I had a look at the last ticket you submitted for this problem. ProRealTime replied at 8:00 this morning saying that they identified and fixed the error. Please test it again and let us (chartsupport@marketdatasystems.com) know if you still encounter the same issue. It would also help a lot if you can specify the name of the screener you used to run the test. You can also use this (13143) reference number when contacting the address above if you you want to follow up on the progress. All the best!

Hi @fxlapt, There is no setting to switch that feature on or off so based on the results from your test it seems as though your saved workspaces are faulty/corrupt. There is a chance that the workspaces could be fixed but if they didn't take very long to create I would suggest just recreating them from the default workspace. If your workspaces did take a long time to create then we can ask ProRealTime to try and fix them but that may take some time. If you would like to try this option then please send a new report from Prorealtime but mention that the feature in question works on the default workspace and then list the names of the faulty saved workspaces you use so we can ask ProRealtime to go through the logs to see if they can fix them. On your previous report ProRealTime couldn't find a solution because they could not recreate the issue, that is because the issue does not exist on a standard ProRealTime workspace but is instead linked to faults on your saved workspaces. All the best!

Hi @Xerxes, I have never used ProRealTime on a M1 MacBook Air but looking at the specifications it appears as though it should work fine. ProRealTime has a built in tool where you can test the performance of the device, to access this tool go to help->computer performance, then click on "close platform and scan on next launch" This should give you some idea on why the platform feels sluggish. Another thing you can try which in the past improved the performance on some older machines was to disable 3d chart effects and anti aliasing. You can find this setting under settings->workspaces->colors & effects. The charts won't be as pretty but it should be much faster. Hope this helps!

Hi @Robby1, The drawings available on the IG platform are limited to freehand drawings using fixed points. We do offer an advanced charting package called ProRealTime where you are able to perform more advanced drawing functions: If this looks like something you would like to try out then you can activate ProRealTime for free on your IG demo account for a period of 60 days. You can also find out more about ProRealTime from these links: IG + PRT https://www.ig.com/uk/trading-platforms/prorealtime Homepage: https://www.prorealtime.com/en/ Video guides: https://www.prorealtime.com/en/partner_redirect.phtml?pr_page=videos_tutorial&pr_from=PRT_IG&version=v11.1.20221206030002 ProRealTime Community Forum: https://www.prorealcode.com/ Hope this helps!

Hi@fxlapt, I tested it on V11.1 - 1.8.0_202 and it still works. If I click on any instrument from a list it brings up a chart in the existing chart window. If I right click on the instrument I get the option to open a chart in a new window. If this does not work for you then it may be an issue isolated to the specific workspace you are using. You can test this by going to file->load workspace->default workspace and then clicking on an instrument from a list to see if it opens a chart. If it works on the default workspace then it means that the workspace you are using may have an error. If it still does not work even on the default workspace then the best way to have this investigated would be to send a report directly from your Prorealtime platform which will include all the logs required to investigate the issue. You can do this by clicking on help->help center->I am having a technical problem->other, fill in the ticket and then click on send report. Hope this helps!

Hi @michael, The "Heikin Ashi candle Smoothed" chart type is not on ProRealTime by default but you can add it as a custom indicator. This post on the ProRealTime community forum demonstrates how to do it: https://www.prorealcode.com/prorealtime-indicators/heikin-ashi-candle-smoothed/ Hope this helps!

Hi @KJF, The ProRealTime version offered to IG clients (ProRealTime complete) does includes the DDE data export tool: Hope this helps!