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Deleting a GTC stop or limit while exchange is closed


Guest henrywilletts

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Guest henrywilletts

Hello.

the market in a share i am looking at (share dealing account) closed at 362.7. I have a GTC buy order at 362. I would like to change this order down to 360 but because the exchange is closed the system is rejecting my amendment. I don't want the market to open substantially lower tomorrow and get filled before i can change this order. How do i cancel this? thanks!

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Hi 

 

Best bet if having problems with orders on the platform is to use the 'contact-us' page (click on contact-us at bottom of login page) and there are a number of options to connect to the dealing desk.

 

(Note the shots are for the UK, your own login page will pull up your own countries contact numbers and links).

 

contact1.PNGcontact2.PNG

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