IG Chart support - different time frames different HLOC

[Guest Jack Gardiner]

There seems to be a discrepancy in price information on different timeframes with some charts. Most notably between the daily & 5 minute charts for a number of stocks. I've noticed it happens a lot with stocks that trade on very low volume for the most part. As an example I've posted screen shots for AXP. On the daily chart the high for Wed 18th July is displayed as 10369.50, however on the 5 minute chart for the same day the price never reaches that level (in fact it barely even breaches 103).

[Guest WillA]

Hi @Jack Gardiner

My HLOC data is different for AMEX on 18th July, does yours still look as in your screenshots?

It could be that it was showing incorrect data at the time as in your screenshot and has since corrected.

Cheers,

Will

[Guest Jack Gardiner]

Hi,

It does not appear to have changed for me.

It should be noted that I am using the demo account at the moment as I am still fairly new to the platform. I have still to verify my account with my proof of ID etc. So I can't see if this is isolated to the demo.

There are a number of other stocks with similar issues albeit very low volume that I could show. I was alarmed when something so widely traded as AMEX seemed to be displaying incorrectly.

Thank you for your time.

Jack

 

 

[Caseynotes]

Hi @Jack Gardiner, the live platform doesn't have the discrepancy and you are right to suspect the demo platform. It should be noted that though demo platforms do mirror the live the demo platform is really designed for tech research rather than be just a straight copy so discrepancies do sometimes occur. 

[Guest Jack Gardiner]

Thank you for clarifying this issue, I had begun to suspect as much. This doesn't affect 99% of the assets I am trading so it's not a big deal for me. I enjoy most of the features on IG and when I feel ready trade in real money will look forwards to opening an active trading account. You have put my concerns to rest.

Thanks again,
Jack