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...............to make my question a little clearer. Yesterday i had around £800 to deal. I bought 2 stocks with the full account value leaving around £2 Available to Deal. While there was a considerable amount Unsettled Credit and Debit which is not uncommon as i trade many times daily, I bought the stocks with no issue. Shortly after, my Available to Deal showed as -£495 instead of £2, Funds showed as -£495 and my account value showed as £320. even though my stocks choices were only down less than £5 each. -
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Hi @CharlotteIG can you please advise me on this matter? I have been trading with IG since 2018. I have NEVER had an issue with Trading several times per day using my full account value. As an example, if my total account value was £1000, I have been able without issue to trade in and out within minutes and never had an issue of Unsettled Credit or Debit which has not allowed to me to trade any further. Nor have I ever seen a Negative Balance in either Funds Available or Available to Deal. Yesterday 17th April, I had available over £800 to Trade (total account value £1072). I bought 2 stocks using the full account value leaving around £2 Available to Deal. I then went to the shop. I soon noticed on my App that I was -£495, and my account value was around £320, even though my PL was only under £150. (these figures are approx). Yesterday i sold half of one of my position, and I am still -$168 with £350 Unsettled credit. I have never experienced this before. While I have contacted Helpdesk a simple reply of 'Unsettled Credit' was the answer. What has changed? I feel something is really wrong here. Thanks.
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Guest AGid
Hi,
I predominantly trade options (spread bet) on major indices - I have still not located where these markets are on the new platform and have to revert back to the old platform to place trades...can you please point me in the right direction.
Thanks
AG
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