Jump to content
  • 0

why is your account team not depositing my funds back?


Guest Farheen

Question

Guest Farheen

Hi there,

I had submitted an online request to deposit my funds back in my account. Your team member **** requested to share screenshot of card linked to my account and when I send the screenshot . He is now send me another email for showing screenshot of old card linked to my account . This is harrassment. Why did **** not send me this request earlier in his original email ? I want to register a complaint against *** for unnecessarily troubling me even though I have provided evidence of my account linked to my card. Please resolve this issue at your earliest convenience.

Thanks 

Link to comment

1 answer to this question

Recommended Posts

Regulations laid out by the FCA (or other regulatory bodies depending on your geographical location) require us to send cash back to the same source in which we receive them from. This means we can send funds back to the card used to deposit, however, if you wish for funds to be returned to a different source i.e. directly to your bank account, we would first need to verify the original payment source.

Although from your perspective your card and bank account are linked, they are actually separate things and there is nothing which we can see which link the two. For example if you have a bank account with Barclays and make a deposit into your IG account with your debit card, there is no way that we can link these two without additional validation. 

I appreciate that this additional step for a withdrawal is frustrating, but it is required to comply with Anti Money Laundering (AML) policy. Unfortunately to reduce this risk requires regulated companies such as ourselves to make these verification checks for all clients.

You should still be able to withdraw funds to the same source you deposited from (for example if you deposit with a card you can withdraw to that same card. If you make a bank transfer in you can make a bank transfer out). 

I'm sorry that you feel this is harassment, however as stated above it is required. 

Link to comment

Archived

This topic is now archived and is closed to further replies.

  • image.png

  • Posts

    • Yes I agree Guru, giving current examples is a good way of doing it! I have been trading for over 20 years and in the last 11 years I found myself mainly trading DAX (Germany) 40, because it is the easiest and most profitable. Which market do you find easiest to trade, Guru? Does anybody else find DAX easier to trade than other markets?  I am interested in hearing other traders' experiences.
    • Source: Coingecko  Source link: https://www.coingecko.com/research/publications/2024-q1-crypto-report The cryptocurrency sector has experienced significant growth in 2024, driven by events like Lugano city's acceptance of crypto payments and the approval of the Bitcoin spot ETF. The industry's market cap reached a record high of $2.9 trillion, with $1.1 trillion added in Q1 alone. Bitcoin surged to a new peak of $73k, surpassing its previous ATH of $68k. Top centralized exchanges like Binance, Bitget, OKX, and Bybit saw substantial growth, with Bitget particularly excelling in derivative trading. Bitget's open interest exceeded OKX's and ranked closely behind Binance and Bybit. Spot trading volume surged from $29B in January to $95B in March, elevating Bitget to the top 7 spot in the spot market and maintaining the 4th position in the derivative market among major centralized exchanges. While other exchanges also witnessed significant growth, Bitget's standout performance has made it the focal point of industry attention. What are your impressions of these findings?
    • DogeDay always brings back memories of 2019 when my friends were diving into Dogecoin and joining farming activities. That's why I'm excited to explore the Bitget DogeDay giveaway event. Plus, with tomorrow's BTC halving, the excitement is doubled!
×
×
  • Create New...
us