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Android app not loading charts

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Hi all

Is anybody experiencing issues with the mobile app? I cannot load and see any chart on the screen. All other functionalities are working.

Thanks

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10 answers to this question

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Hi @Bradipo,

Just loaded charts on my Android. 2 questions:

1. Which Android are you using?

2. Does it not load for all markets?

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Don't think we've had other reported cases? Do you have the latest version? Have you tried to join via a different connection (e.g. off 3G and try WiFi). 

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Guest Testpilot

V 2.93 

No problems with android 7

But No charts with android 4.4

 

 

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Guest Ftseraider

Hi.

Yesterday my two devices Samsung Note 10 and Galaxy s3 stopped showing charts, so I got same problem.

It only shows loading "sun".

Any idea guys?

 

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Well you have, as I reported the same issue 48 hrs ago. I'm using android 4.4.2

Had been working perfectly up until a query on chart accuracy...now no charts.

All other functions are ok.

Edited by S1RUS2001

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Hi guys - I've just checked again and we have had a couple of reports come in over the last 24 hours. This isn't effecting many clients so our incident team are on it as a priority. Apologies and I'll try and keep you updated.

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Guest Lloyd

Charts were loading fine then all of a sudden it won't load chart

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8 hours ago, Guest Lloyd said:

Charts were loading fine then all of a sudden it won't load chart

Please check out 

 

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