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Charts not loading


llanito

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Hi

The charts are not loading and I don't want to enable flash because of its security implications. The help page refers to "Old Platform" that uses Flash and I presume there is a "New Platform" which I suppose doesn't but there is no clear information on how to enable it. Anybody have any ideas?

Thanks

Pete

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5 hours ago, llanito said:

Hi

The charts are not loading and I don't want to enable flash because of its security implications. The help page refers to "Old Platform" that uses Flash and I presume there is a "New Platform" which I suppose doesn't but there is no clear information on how to enable it. Anybody have any ideas?

Thanks

Pete

Hi, you are probably on the new platform, you can select between the two from your 'My IG' page and use the drop down box on the 'open platform' tab (see pic below)

Check the other solutions on the help page and see this thread linked below for other possible solutions.

plt1.jpg.2a5baedbb8bcfacae08dbb869cf717f1.jpg

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