Balance says is failing to load

[Guest Grant2600]

Hi all,

 

I've just logged in to find my ISA account balance at £0.00. Upon opening the trading platform my positions appear to be intact but I am not able to see any balance/profit amounts across the top of the screen. No logs of withdrawals on my account (thankfully) either. Does anyone know that is going on?

Please see the attached image for an example.

 

Kind Regards

Edited August 30, 2019 by Grant2600

[RobertoCruz]

Hi there, 

I've just logged in and found the same issue with mine. It just scared the **** out of me.

Does anyone know what's going on, please?

Regards

 

 

 

 

[Guest Sebastian1989]

Experienced the same issue just now - logged into my accounts seeing a balance of nil while positions were intact. When I opened my 2nd account that I never use, a pop up appeared saying IG did maintenance work from 10pm tonight to c. 1.30am on Saturday. I believe that might cause the issue with the faulty account balance visual (at least I hope that is the reason...). 

[RobertoCruz]

38 minutes ago, Grant2600 said:

Hi all,

 

I've just logged in to find my ISA account balance at £0.00. Upon opening the trading platform my positions appear to be intact but I am not able to see any balance/profit amounts across the top of the screen. No logs of withdrawals on my account (thankfully) either. Does anyone know that is going on?

Please see the attached image for an example.

 

Kind Regards

Hi Grant2600, 

I did a little browse on email and I think there must be something to do with the trading hours change, I hope it is that.

 

 

[Guest Sebastian1989]

System seems to be back up again. I am seeing my account values, balances etc. again 

[Guest Grant2600]

Hi all,

 

Thanks for the responses, mine seems to be ok again now. All balances back.

 

I think IG should put up something a bit more noticeable or send out a warning email if they are going to be doing this kind of maintenance which causes an issue with displaying balances - if it wasn't for my positions showing up as expected I would have had a heart attack.

 

Kind Regards

[Caseynotes]

9 hours ago, Grant2600 said:

Hi all,

 

I've just logged in to find my ISA account balance at £0.00. Upon opening the trading platform my positions appear to be intact but I am not able to see any balance/profit amounts across the top of the screen. No logs of withdrawals on my account (thankfully) either. Does anyone know that is going on?

Please see the attached image for an example.

 

Kind Regards

 

8 hours ago, Sebastian1989 said:

System seems to be back up again. I am seeing my account values, balances etc. again 

 

8 hours ago, RobertoCruz said:

Hi Grant2600, 

I did a little browse on email and I think there must be something to do with the trading hours change, I hope it is that.

 

 

Hi, just to point out IG shuts down every Friday around 10pm UK time for site maintenance and updates for a few hours, usually back up by 2am Saturday and the first market to re-open is crypto at 4am Saturday.