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Trades Forced Closed - IG MT4

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Hi, We are facing issues since two weeks and it has happened three times in last two weeks. We had EURUSD, AUDUSD, USDJPY trades running. And as soon as a new buy stop/sell stop USDJPY trade triggers, few of our running trades got closed automatically. We are trying to contact IG support but no positive response so far. When we call, they just put on hold and don't connect with trading team. And when we email , they don't answer our concern.

Could anyone in this forum help us understand what can be causing this issue. We have double checked every thing that these trades are not closed by us accidentally. And there is no log in the MT4 journal for these closed trades.

I am attaching a screenshot where you can see that four USDJPY buy stop trades got triggered and at the same time, two of our trades (Order# 29601554 &
29526241) just closed immediately. You can see in the screenshot that force closed trades has not hit the SL/TP.

This issue has happened 3 times in last two weeks. One thing I will mention that this is happened when USDJPY trade triggers but not all the time. Some time USDJPY triggers and no trade closed forcefully.

Trades Force Closed.JPG

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5 hours ago, LeifMagni said:

Hi, We are facing issues since two weeks and it has happened three times in last two weeks. We had EURUSD, AUDUSD, USDJPY trades running. And as soon as a new buy stop/sell stop USDJPY trade triggers, few of our running trades got closed automatically. We are trying to contact IG support but no positive response so far. When we call, they just put on hold and don't connect with trading team. And when we email , they don't answer our concern.

Could anyone in this forum help us understand what can be causing this issue. We have double checked every thing that these trades are not closed by us accidentally. And there is no log in the MT4 journal for these closed trades.

I am attaching a screenshot where you can see that four USDJPY buy stop trades got triggered and at the same time, two of our trades (Order# 29601554 &
29526241) just closed immediately. You can see in the screenshot that force closed trades has not hit the SL/TP.

This issue has happened 3 times in last two weeks. One thing I will mention that this is happened when USDJPY trade triggers but not all the time. Some time USDJPY triggers and no trade closed forcefully.

Trades Force Closed.JPG

Hi, this trading looks very much EA driven? If it is then the bot coding is more likely to be the source of the problem though if the problem has suddenly started inexplicably just recently it will be interesting to hear from any other users similarly affected.

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    • I think those swings were tradeable with a reduced position size on the Nikkei which tends to respect weekly pivots during European and American trading hours.
    • @dmedin, I don't know the answer but there may be others on the IG Community that are more knowledgable than me or even use EWT both successfully and are hugely profitable applying it. They may be aware of certain assets where the probabilities of using EWT are in their favour due to confirmed historical evidence. There may well be evidence that certain assets adhere to EWT more than others on a historical basis. Of course that does not guarantee that the assets will do so in the future but it just increases the odds and the likelihood of it occurring again.  Just because I don't have the knowledge or evidence does not mean such assets do not exist where the application of EWT would be greatly increase your chances of successful and profitable trades. I personally do not use or apply EWT to my trading and it has not hindered me. I would be interested in knowing which assets adhere to EWT more than others and what the percentages are. For example are there any assets which adhere to EWT historically over 70%? Let us put Natural Gas to one side for the moment as I personally think due to the extreme volatility you would have to be a supreme EWT technician to be able to consistently make profitable trades on Natural Gas using EWT. If you put NG to one side then are there any other assets which say adhere to EWT historically from say 50% - 70% of the time? I do not know the answer but if anyone does know then it would be very interesting and helpful to the IG Community, especially for those who are genuinely interested in EWT and applying it to their trading.  Also for those assets which say do adhere to EWT over 50% of the time how does a trader know that it will so on the next trend, next move up or down, etc? How does one establish apart from a failed trade after the event on whether the asset is going to adhere to EWT?
    • S&P has tested that trend line and is now blasting into outer space.  🥳
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