Opened above set price level????

[Guest pnda112k]

i had an order set with a price level but the position opened way above the price level, (100 points over!).

Can anyone explain why this has happened?

[Ludwik Chodzko-Zajko IG]

Hihi,

Are you able to provide any details (market, order type, trade size, date & time, direction)? 

[CharlotteIG]

49 minutes ago, pnda112k said:

i had an order set with a price level but the position opened way above the price level, (100 points over!).

Can anyone explain why this has happened?

Hey @pnda112k

Thanks for your feedback message. 

We only offer two types of orders to open. One is the limit order which is buying/ selling at a more favorable level. If you're buying, the price will be lower than the market price. If you were wanting to buy at a higher price then it's a stop order, which can be subject to negative slippage. 

You must have placed a stop order which means you can get filled at a worse price. 

I see the strategy you want to put in place but we're unable to offer a guaranteed open price with a stop order, sorry.