bamico

[Guest bamico]

i am trying to place my first trade on the Australian ASX but i keep getting the market is not available online.

IG think it is because i need to put in my national insurance number but i am not prompted to do this nor can i find anywhere to enter it either.

any suggestions please?

[CharlotteIG]

9 hours ago, bamico said:

i am trying to place my first trade on the Australian ASX but i keep getting the market is not available online.

IG think it is because i need to put in my national insurance number but i am not prompted to do this nor can i find anywhere to enter it either.

any suggestions please?

Hey @bamico, thanks for your message. 

In this incident it would be best to contact our client facing team. It may be an issue with the account or with the stock which they will be able to determine straight away once they take a look at your account. 

Apologies I couldn't help over the community.