International Share Trading Order Dissapeared

[Guest xXUnderToesXx]

Hi There,

I placed a number of orders for a specific US share last night which technically should have been filled, however after logging in to confirm the orders I had place filled overnight (Australian time) the orders had vanished and it was if I never placed an order.

Prior to logging out of the platform after placing an order I could see all my working orders and my remaining account balance obviously reflected the money sitting in the open orders.

It would be sincerely appreciated if someone could advise why my orders vanished.

Many thanks in advance

[CharlotteIG]

On 16/11/2019 at 09:05, xXUnderToesXx said:

Hi There,

I placed a number of orders for a specific US share last night which technically should have been filled, however after logging in to confirm the orders I had place filled overnight (Australian time) the orders had vanished and it was if I never placed an order.

Prior to logging out of the platform after placing an order I could see all my working orders and my remaining account balance obviously reflected the money sitting in the open orders.

It would be sincerely appreciated if someone could advise why my orders vanished.

Many thanks in advance

Hey @xXUnderToesXx, thanks for your message and apologies for the delay in getting back to you. 

Order can reject for a number of reasons and the rejection may be different for leveraged or non-leveraged accounts. The best thing to do would be to contact our help desk because they will be able to check the rejection for the working order. 

Sorry I couldn't help more.