Prorealtime do not want to launch

[Guest fcbotha66]

Hi can you assist me

I have been using PRT through IG for a couple of years now

yesterday when i tried to launch prorealtime it just doesn't want to launch

 

I have attached screenshots to show you what is happening:

 

- Launch screen error (see image)

  when i open PRT from my IG like i have been doing for years the launch screen is all

  scrambled and i can't press the launch button

 

- app cant run on pc (see image)

  I then uninstalled PRT and tried to download and install it again but it just says

  'this app cant run on your pc, to find a version for your pc check with the software

   publisher" 

 

- LTE speed test (see image)

  this is to show that my internet is working fine

 

The laptop i have been using and it worked on before, specifications

- Core I7, 16GB ram, 512SSD, Nvidia GTX 1050, Windows 10 Pro 64-bit

 

Can you please assist me with this problem

 

Thanks and regards

[DSchenk]

I know this sounds standard, but tried rebooting?

Solved this problem for me 100% of the time so far - Only the Microsoft god knows why

[dmedin]

If the above doesn't work try updating your Java.  https://www.java.com/en/download/

 

[Guest fcbotha66]

Hi DSchenk and dmedin

thanks for your suggestion, much appreciated

I rebooted my laptop and router about 10 times 😂 and updated the java but had no success.

I eventually uninstalled my anti-virus and now it seems to work again.👍

I will see tomorrow if it launches again.

Thanks for your help

[dmedin]

1 hour ago, fcbotha66 said:

I eventually uninstalled my anti-virus and now it seems to work again.👍

I was going to suggest that next!

Windows 10 comes with a decent in built antivirus - Windows Defender - I think it's better than AVG and doesn't cause so many problems.

[Guest fcbotha66]

You are spot on

Thanks dmedin