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Prorealtime do not want to launch


Guest fcbotha66

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Guest fcbotha66

Hi can you assist me

I have been using PRT through IG for a couple of years now
yesterday when i tried to launch prorealtime it just doesn't want to launch
 
I have attached screenshots to show you what is happening:
 
- Launch screen error (see image)
  when i open PRT from my IG like i have been doing for years the launch screen is all
  scrambled and i can't press the launch button1074489237_Launchscreenerror.thumb.jpg.6df6c27a10f949c7290fc16eab90ab2a.jpg
 
- app cant run on pc (see image)
  I then uninstalled PRT and tried to download and install it again but it just says
  'this app cant run on your pc, to find a version for your pc check with the software
   publisher" 
526252517_appcantrunonpc.thumb.jpg.7f2faf66f6f00c04d334336734c64dce.jpg
 
- LTE speed test (see image)
  this is to show that my internet is working fine
1779423926_LTEspeedtest.thumb.jpg.5e127483532837916b7961b0fe39488b.jpg
 
The laptop i have been using and it worked on before, specifications
- Core I7, 16GB ram, 512SSD, Nvidia GTX 1050, Windows 10 Pro 64-bit
 
Can you please assist me with this problem
 
Thanks and regards
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Guest fcbotha66

Hi DSchenk and dmedin

thanks for your suggestion, much appreciated

I rebooted my laptop and router about 10 times 😂 and updated the java but had no success.

I eventually uninstalled my anti-virus and now it seems to work again.👍

I will see tomorrow if it launches again.

Thanks for your help

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1 hour ago, fcbotha66 said:

I eventually uninstalled my anti-virus and now it seems to work again.👍

I was going to suggest that next!

Windows 10 comes with a decent in built antivirus - Windows Defender - I think it's better than AVG and doesn't cause so many problems.

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