Call to close trade on loss ?

[Midnap]

Why is that I am able to open my volatility index options puts/calls but I cannot close it on  next day when market opened ?

it says call to contact support.

I gave them call 15 min before the US market (open) but still no response . I tried calling multiple times No response , when the market opened I was at -200 loss and I still couldn’t close my positions, it still says call to close ? 
and I m hitting-460 loss now still no one is picking my call. 
I emailed them still no response.

something is not right here 
 

[nit2wynit]

On 14/03/2020 at 14:35, Midnap said:

Why is that I am able to open my volatility index options puts/calls but I cannot close it on  next day when market opened ?

it says call to contact support.

I gave them call 15 min before the US market (open) but still no response . I tried calling multiple times No response , when the market opened I was at -200 loss and I still couldn’t close my positions, it still says call to close ? 
and I m hitting-460 loss now still no one is picking my call. 
I emailed them still no response.

something is not right here 
 

You are not alone here.  Did you get this sorted?