IG FOREX has really big problems

[Bakir]

Guy watch the videos are you having the same problems on the IG FOREX .   They took just my more then 400 usd with their problems . and i am wating them to cover the lost .

They did the problem with purpose to lost money.
i couldn't close my open position it is unbelievable.
 Also their stoplost is not working. that is ****.   Just watch the video and see it 

https://www.youtube.com/watch?v=oVN46xpZ-Jw
https://www.youtube.com/watch?v=asyKUEYgHrA

 

[Caseynotes]

4 minutes ago, Bakir said:

Guy watch the videos are you having the same problems on the IG FOREX .   They took just my more then 400 usd with their problems . and i am wating them to cover the lost .

They did the problem with purpose to lost money.
i couldn't close my open position it is unbelievable.
 Also their stoplost is not working. that is ****.   Just watch the video and see it 

https://www.youtube.com/watch?v=oVN46xpZ-Jw
https://www.youtube.com/watch?v=asyKUEYgHrA

 

Hi, if you go through the proper complaints procedure IG have a pretty good history of reimbursing loses if caused by technical failure as many have reported on the forum over the years, it might take a little while if there has been a major platform outage.

[Bakir]

1 minute ago, Caseynotes said:

Hi, if you go through the proper complaints procedure IG have a pretty good history of reimbursing loses if caused by technical failure as many have reported on the forum over the years, it might take a little while if there has been a major platform outage.

where i should make compain about the  IG FOREX , could you  advise me please for that 

[Caseynotes]

3 minutes ago, Bakir said:

where i should make compain about the  IG FOREX , could you  advise me please for that 

sure, it will depend on which country you have an account in. So if you go the the IG web welcome page for your country at the bottom is a 'contact us' link and you should be able to type in a query there. You can inform general inquiries about the problem and ask to be put in touch with your account manager who will be able to looking into your account details and see what has happened.