Spread betting platform unavailable for more than 30mins (Sorry, something went wrong)

[primiano]

https://www.ig.com/uk/myig/dashboard has been  showing this (attachment below) for over 30mins. I can log into the trading platform but not into the spread betting platform

How is one supposed to open new trades and, more importantly, close opened ones?

This is the 4th different major technical bug I experience in a week. This is far from being acceptable for a trading platform.

(Text content of the screenshot for search/indexing)

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Sorry, something went wrong.
Go to the trading platform

Try to load MyIG

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Meanwhile https://status.ig.com reports lies:

Edited March 17, 2020 by primiano

[primiano]

IG: some folks are losing money here because of your platform's very poor technical quality. Would be great to hear how are you going to address this. 

Other folks: as  workaround looks like opening directly https://deal.ig.com/wtp solves it. 

[Adil]

I am facing the same issue

[Mav2018]

WHAT'S HAPPENING IG!?!?!?

[MarcoEsq]

same issue here in the United States.

 

https://www.ig.com/us/myig/dashboard directs me to that same error screen. I can get to my live forex trading account by clicking the "Go to the trading platform" but can't access my demo account which I usually get to from "My IG"

 

EDIT: I am able to get to my demo account through the IG Forex app on my tablet.

Edited March 17, 2020 by MarcoEsq

[James123456789]

Exactly the same as me ! tried contacting them no answer. I have also not been paid £250. its left my account but dissapeared into thin air and the rest of my balance is not available to withdraw!!!

[Guest Hillsy]

Same issue here....

[Hagbeth]

Same here !

[Guest Alex]

This is really annoying. Please fix this bug! 

[Guest Alex]

It will be great to here some info from IG! 

[MarcoEsq]

https://demo-deal.ig.com/wtp gets me to my demo account.

[Hagbeth]

Status page claiming web platform is fully operational https://status.ig.com/?REF=TS&SM=TW&

I tweeted them, not sure I get an answer. Mobile platform is working though.

[tonywseoul]

same issue can't open my IG platform and also cannot get through to tel. support always on hold

 

 

[Hagbeth]

I just managed to log in. Happy days.