Be careful - IG share dealing calculate GBX as GB amount - undesirable side effecrt

[nrl]

Hi 

Noticed that IG's share dealing online platform has very painful and ridiculous  bug, treating GBX value of a script as GB. This is something I never expected from IG and raises a question about its credibility and quality of online platform.  To report the issue when called  its contact centre -  it is better not to speak about it as there is no one available to answer the call even after waited for 35 mins.

 

[CharlotteIG]

11 hours ago, nrl said:

Hi 

Noticed that IG's share dealing online platform has very painful and ridiculous  bug, treating GBX value of a script as GB. This is something I never expected from IG and raises a question about its credibility and quality of online platform.  To report the issue when called  its contact centre -  it is better not to speak about it as there is no one available to answer the call even after waited for 35 mins.

 

Thanks for your post, 

Can you elaborate on what the issue is, with an example if possible. I can't see or have heard of any issues. 

Once I have the example I will pass it onto developers straight away. 

All the best. 

[Guest JR086]

Hi,

I am experiencing a similar problem. Let's consider iShares STOXX Europe 50 UCITS ETF (ISIN = IE0008470928) as an example. When manually searching for this underlying in the large ETFs list one can see indeed that the currency is GBX.

The problem is that there is no other way to access the currency information. If one explicitly searches for the ETF in the "Search" section the currency does not appear, nor does it appear if one adds the ETF to a watchlist. Finally, if one clicks on the ETF and then click on the information link just above the "Buy" button, in the "Trading" sub-section it says "Currency: GBP", not GBX.

Not knowing with absolute certainty whether something costs £1 or £100 when looking at the data on screen is quite a fundamental issue

Best regards,

JR