JakubIG
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Posts
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Joined
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Last visited
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Days Won
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Community Answers
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JakubIG's post in Death of account holder was marked as the answer
Hi @SergioKun,
In this unfortunate event your family should send us a Grant of probate and a death certificate in order to access the funds.
Thanks,
Jakub
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JakubIG's post in Position REJECTED, Reason : REJECT_SPREADBET_ORDER_ON_CFD_ACCOUNT was marked as the answer
Hi @Eragonnm,
You are using a CFD EPIC on a Spread Bet account. The EPIC for the equivalent instrument on Spread Bet is CS.D.LTCUSD.TODAY.IP
If you are using a CFD demo account than the EPIC is fine but you shouldn't be using DFB in expiry as that's for Spread Bet accounts.
Thanks,
Jakub
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JakubIG's post in I do not have the buy/sell at market option in my account. Only Limit - Day option is available was marked as the answer
Hi there,
Today the markets are closed. That's the reason why you don't have the "market order".
Thanks
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JakubIG's post in Spin off - cannot see new holding in spun off entity was marked as the answer
Hello,
@Nirmit @aklxx100 the pay date for the Spin Off was the 30th of June. Our Custodian delivered the shares to us after that date and we allocated the new shares on the accounts on the 6h of July.
Thanks,
Jakub
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JakubIG's post in Is ProRealTime with a demo ig account free? was marked as the answer
Hi there,
ProRealTime is totally free on demo accounts.
If you generate monthly £30+ in spread and commissions, PRT will be free on your Live account as well.
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JakubIG's post in Short position does not update was marked as the answer
Hi Redman,
05.07.21 US markets were closed due to the Indipendence Day.
All the best,
Jakub
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JakubIG's post in An error opening PRT was marked as the answer
Hey Edgaras,
In order to activate PRT on your Demo account it has to be enabled first on your Live account.
You need £30 on your live account to activate PRT.
I have sent you an email explaining this.
All the best,
Jakub
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JakubIG's post in "Unexpected error" was marked as the answer
Hey Steven,
It sounds to me like a network failure. If the connectivity wasn't strong enough to reach our servers in a timely manner, you could still see a running position on the platform which in reality was already closed as per your input.
Although this issue is rare you can easily solve it by refreshing your browser. In case even a refresh doesn't help, you can always grab a screenshot and send it to our helpdesk.uk@ig.com .
I hope this helps!
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JakubIG's post in Stop Loss on Share dealing account was marked as the answer
Hello,
The stop market order is not available on stocks which are bought/sold through RSP quotes (Market Maker stocks).
All the stocks you have mentioned are Market Maker stocks and they don't support Stop market orders.
Before making purchases, you can always check in the deal ticket if the market order on Exchange is available. If that's not the case (as in the example below) you won't be able to use Stop Market orders.
I hope this helps!
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JakubIG's post in missing money was marked as the answer
Hi James,
I have contacted you over the phone in order to clear all your doubts.
Have a good day!
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JakubIG's post in Candle Time Remaining on IG Version of PRT was marked as the answer
Hi there,
The countdown option is available on the IG PRT version as well. Please find below the instuctions:
