Elroch
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Posts posted by Elroch
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Yes, many new problems this week on Demo API. There was no reason for it to be switched off yesterday - it was a normal trading day in most markets.
An example of the faults today is that it appears (from examples) that all of the options markets data returned have the marketStatus field set to 'CLOSED'. The daily and futures index markets also appear to be non-functional - not even any price data. This means large amounts of time lost for no good reason for those IG clients who are affected.
To be frank, it is extraordinary that this sort of thing is tolerated in a company with a billion pound revenue. Is it an example of 'too big to care'?
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The posts here enabled me to achieve what seems to be a workaround for the problem by switching to using V2. I am not sure there is any disadvantage to this.
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I am not sure there is a simple way. You can do it using the API.
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You can download it. The problem is the limit of 10,000 datapoints per week is tiny when there are calls and puts for many strikes.
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As of now, the web interface appears to be working!
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When this happened, I thought it was deliberate deactivation of the demo account, but now I see it is probably a site bug. The buttons diverting to the live accounts would be an odd behaviour to implement deliberately, so I suppose that is a good thing!
Note that trying to login to the demo account rather than using live credentials and then pressing the button for a demo account doesn't work either.
any idea when the DEMO API access will be turned on after the bank holiday?
in IG Technical Support - Platform and App Help
Posted
This is interesting given the fatal problems observed by some of us. What markets have you been accessing, and how? Could it be that the problem is limited to the REST API? (It's what I use, for technical reasons).