OfentseIG

Hi @rennup
Thank you for reaching out. 
The error message "errorCode":"error.security.invalid-details" means the password is incorrect. 
If you go to My IG > Settings > API > Demo > Web API demo login details and change your details (Set details) it will send you a pop-up update on the screen confirming change. Once this is done, you need to open your API Companion to log in with the same details. 
All the best, OfentseIG

Hi @justadash
You can short shares on a CFD account. The CFD account allows you to open a short or long position on any market including Shares CFD
Thanks, OfentseIG

Hi @Rhythm
Thanks for reaching out. 
Please send an email with your instructions to corporate.actions@ig.com
We’ll email you a confirmation for each election that we receive from you.
All the best, OfentseIG

Hi @AMJMCD
Thank you for reaching out. 
If you move out of the UK, you would be required to close your positions and the account. The account offering is different outside of the UK and therefore due to regulation, this needs to be done. Unfortunately we do not offer share dealing and spread betting outside of the UK. However, you can open a CFD account in Ireland.
All the best, OfentseIG
Please note: 
Spread betting and ISA accounts are exclusive to UK clients. 
Our non-leveraged products, such as Share dealing, are location dependent so check the website relevant to your location to see if it's something we offer. 
 
 
 

Hi @dwcwuxi
Thanks for reaching out. We are sorry to hear that you are not satisfied with the IG platform. 
Please try the following troubleshooting steps when you experience such issues. If the problem persists and affects your trading, please call our dealing line +61 (3) 9860 1734 or email helpdesk.au@ig.com with screenshots of the issue. 
All the best, OfentseIG

Hi @Sybin
We apologize for the delay and thank you for sending over your details. I have asked our team to contact you back at the earliest. Whilst you have uploaded all documents, the account team still need to manually activate your account after proper verification. We will contact you soon.
Thanks for your patience, OfentseIG

Hi @Martinius
Unfortunately we cannot discuss account queries on the IG community platform, as this is a public platform. I have sent you an email regarding your position. 
If a company performs a stock consolidation your original position will be closed at your original opening level and size, ensuring no profit or loss is realized. A new position will then be opened to reflect the ratio of the consolidation. The book cost would have to be edited to reflect the true cost. You can also edit your book cost on the platform. 
All the best, OfentseIG

Hi @Steveblaze
Thank you for reaching out.
Simply put, buying a Put option is a bearish strategy. This is a strategy that you would employ if you were bearish about the prospects of the underlying markets, or if you thought the price is likely to remain the same. You are buying the right, but not the obligation to sell a certain product at a certain price at a set date. Therefore, if the price goes down you, the option holder, would execute the right to sell at a higher price but if the price goes up you will not execute the right to sell at a lower price, therefore you lose the premium.
Whereas when selling a Put option, you would employ this strategy if you thought the market price is likely to remain the same or to rise. You are selling the right, but not the obligation for the option holder to sell you a certain product at a certain price at a set date. Therefore, if the price goes up the option holder will not
execute the right to sell you a product at a lower price, consequently you keep the premium, but if the
price goes down the option holder will execute the right to sell you a product at a higher price thus
causing you a loss.
Have a look at How you can trade options
All the best, OfentseIG
 

Hi @boup09
Thank you for reaching out. 
We took a business decision to include initial margin of pending orders. The purpose of this was to reflect the margin requirement status on the account. This is to protect our clients from placing new trades which might result into a margin call as soon as the position is opened.
Thanks, OfentseIG
 

Hi @KCD
Thanks for reaching out.
As you were holding a short position, you would need to look at the Ask/Buy price on the chart. Looking at your screenshot you are viewing the Mid Price. You can change the Price setting by right clicking on the chart >> Price >>Ask. Your stop triggered due to the Ask price reaching your stop level and closing your position at a slippage of -0.03 
Slippage is when the price at which your order is executed does not match the price at which it was requested. This most generally happens in fast moving, highly volatile markets which are susceptible to quick and unexpected turns in a specific trend. I have attached a screenshot to shoe the Ask Price at 08:28
All the best, OfentseIG

Hi @Martinius
That is correct. 
For a stop order on a share dealing account, placing a stop order would work a stop order in the market. Once the trigger level reaches, it works at market until full size is filled. Please kindly note that once the stop level is triggered and your sell order works at market, the aim of the order would be to fill your full size and would give you a price at market. If you choose the level $96 and the market reaches $96, it either sells all your shares at $96 depending on the volume or starts to close your position at the next available price until the full size is filled. 
Using your example, depending on the length of time the order will be in the market for, if you want  to sell if the price goes down to $96, you have to place an order to sell at $96. If the price goes up to $105 and you wish to sell at the new price, you would have to amend the existing order to sell at $105 rather than $96.
It would not be possible on a share dealing account to place two sell orders. This would give you the rejection reason "you are selling more than you currently own". 
All the best, OfentseIG
 
 

Hi @YomboSB
Welcome to IG Community. 
Different minimum sizes give different minimum exposures per market. There are different minimum exposures our desks are willing to take per market. This is purely based on the exposure we are willing to offer as the minimum for that market. For example, the standard minimum size you can take for FTSE 100 is 0.50 on a spread bet account. Using the current price of 7037, your exposure in the market would be 3 518.5 (0.5 x 7037). So that's the exposure size we are willing to offer our clients.
All the best, OfentseIG

Hi @Jabroni8
The current time zone set on your ProRealTime(PRT) platform is UCT+01:00 Europe/London. The time zones chosen affects all data including times displayed in charts, order lists and tick by tick lists. If you want the time setting on your PRT charts to match the IG Web platform time zone, please use the time zone UCT+00:00. You can change the time zone by selecting settings on PRT Toolbar > Time zones and Trading hours and click on Display all data in this time zone. 
You can have a look at this post on our forum on how to enable custom trading hours and weekend data. 
 
All the best, OfentseIG

Hi @CJ-TradingFloor
Welcome to IG Community.
Have a look at How to trade an IPO from our website. You can register your email address to get the latest IPO news from the same link attached. 
All the best, OfentseIG

Hi @Nickhoots
For more information, please visit the link ProRealTime
If you still need more information, you can email us on helpdesk.uk@ig.com.
All the best, OfentseIG
 

Hi @CloudStock
Thanks for reaching out. The Income Annual Statements are out and available on your MyIG > Statements tab. If you have not yet received your income statement, this means you have received dividends on complex products and statements linked to these will be available by the end of October.
All the best, OfentseIG