AshishIG

Hi @CarloPanta @FCap,
Apologies for the delayed response. Our team has provided an update regarding your query. Currently, there are no immediate plans to include VIX1D. As pointed out by @CarloPanta, VIX1D is merely a measurement or index and does not constitute a tradable market without futures and options.
However, we do offer the Volatility Index, and if you are interested in daily volatility exposure, you can explore our Daily Index Options offering. We appreciate your suggestion for adding VIX1D and will consider it for future developments. At present, we regret to inform you that there are no plans to incorporate it. We apologize for any inconvenience caused.
All the best,
AshishIG
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Hi @manxcat7743,
You can’t open long and short positions on the same market at exactly the same time with a single click. You can however open two separate trades in the same market in the opposite direction. 

You can open a long and short position on the same market by making sure the ‘force open’ option is selected on your deal ticket.
If you can’t see the ‘force open’ option please navigate to ‘settings’ on the left, and make sure ‘show force open in ticket’ is switched on.
You won’t be able to have long and short positions on the same market if you’ve attached guaranteed stops to both sides of the deal. 
All the best,
AshishIG
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Hi @KashArmni,
To access annual statements within a year, you can navigate to "My IG," then select "Live Accounts," followed by "Statements," and finally "Annual." However, if you require statements that are older than one year, you'll need to email helpdesk.uk@ig.com and make a request for these statements in PDF format. Please remember to specify the desired period for which you need the statement in your email.
All the best,
AshishIG
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Hi @Stuuk1,
You can open a long and short position on the same market by making sure the ‘force open’ option is selected on your deal ticket.
If you can’t see the ‘force open’ option please navigate to ‘settings’ on the left, and make sure ‘show force open in ticket’ is switched on.
You won’t be able to have long and short positions on the same market if you’ve attached guaranteed stops to both sides of the deal. 
Alternatively, if you wish to set up 2 accounts, you can do that as well. To open an additional Spreadbet account, Simply login to My IG. Click one of the ‘add an account’ links on the dashboard and then choose the account you want from the pop-up.
Attached are the screenshots for your reference:





All the best,
AshishIG

Hi @Kris,
For Spreadbet accounts, the spread for a specific share or ETF is determined by calculating a percentage of the current price. You can refer to the spreads on Stocks/Shares by visiting this link: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/products-markets-and-trading-hours/what-are-igs-shares-spread-bet-product-details 
When it comes to CFD trading, share CFDs are traded at the actual market price, and we do not impose our own spread. Instead, we charge a small commission when you open and close a position, with a minimum charge applicable in each case. The details of commission charges can be found here: https://www.ig.com/uk/charges
For Share Dealing accounts, you can find our charges here- https://www.ig.com/uk/investments/share-dealing/costs-fees 
The spread details for markets like Indices, Forex, Undated commodities, and more can be found on the Deal ticket, as depicted in the image provided.

All the best,
AshishIG
 

Hi @MosheQ,
Below are step-by-step instructions with accompanying screenshots to assist you in adding the same market twice to your workspace.
1. Choose the market of your choice (in this example, US Oil), and add it to your workspace.

2. Once it has been added, hide the Menu and Deal ticket bars to free up space for additional charts.

3. Click on the three vertical lines located on the market chart, and select "Open Ticket."

4. Click on the "Hide" icon on the bottom of the Deal Ticket to reveal a new chart.

5. Align the new chart directly below the existing chart and adjust the timing to your preference.

6. Repeat this process for the second market (in this case, Dax), and position it beside the existing charts.

All the best,
AshishIG

Hi @sortaeduard,
If you hold shares that have been delisted on your IG share dealing account, we can't close the position – as we have no control in this instance. We would have to wait for the company to complete their delisting process which could take several years. Once completed, you may or may not be granted proceeds as a shareholder. If no funds are left over after a liquidation, proceeds are usually not granted.
If a stock has been delisted from the exchange but continues to trade OTC (over the counter), the stock’s status would change to ‘call to close’. This means the stock is now on phone dealing only and you would need to call our helpdesk if you wish to close the position. This is because IG does not offer stocks that only trade OTC. The standard phone dealing charges would apply.
For more details, please refer to our Help and Support page- https://www.ig.com/uk/help-and-support/corporate-events-and-dealing/corporate-action-events/what-happens-if-the-stock-i-am-trading-delists 
All the best,
AshishIG

Hi @barnabysmith,
Regrettably, it is not possible to verify or modify your National Insurance number online using our platform. However, if you believe that the number you provided during the account opening process is inaccurate, you need not be concerned. 
Simply send us an email at helpdesk.uk@ig.com from your registered email address, and include the correct or updated details of your National Insurance number. Our Accounts team will update your information and send you a confirmation once the changes have been made.
All the best,
AshishIG

Hi @Keith3,
To convert an existing account to a Smart Portfolio account is not possible. The only way to have a Smart Portfolio account is by creating a new one.
To do this, visit "My IG Dashboard," select "Add an account," and choose "IG Smart Portfolio" from the list. Then, submit your application. For your convenience, please refer to the screenshot provided below. 

If you need further information on our IG Smart Portfolio accounts, please visit our website at https://www.ig.com/uk/investments/smart-portfolios
All the best,
AshishIG

Hi @Dylan081097,
We acknowledge that there has been a considerable delay in rolling out the integration with Tradingview, and we are exerting our utmost efforts to make it happen. Our team is aware of the numerous inquiries about this matter and is striving to expedite the launch.
Regrettably, we cannot provide a definite ETA at this time. Nevertheless, we will keep you informed by sending notifications and posting updates on our website and community page.
All the best,
AshishIG

Hi @Ovidas,
The currency you use for funding and the markets in which you trade are determining factors. When you trade in markets with a currency that differs from your account's base currency and fund it using a different currency, currency conversion is typically necessary. This also applies when you withdraw currency that is different from the denomination of your receiving bank account or card.
Example:
Say you’re buying $50 per point worth of Wallstreet (US30) and the base currency of your trading account is EUR. Since you have chosen to trade in USD which is different from your base currency, we need to convert any related transactions to EUR. 
Our standard FX conversion fee is 0.5% which is added to the best available exchange rate provided by several banks. To add our FX conversion fee, we multiply the underlying exchange rate by 1.005 before converting.
Assume the exchange rate is 1.3176 (EUR 1 equals $1.3176). After adding our conversion fee of 0.5%, we get a conversion rate of 1.3176 x 1.005 = 1.3242*.
If Wallstreet increases by 15 points, your profit will be $750. This will be reflected as $750/1.3242 = EUR 566.38 on your account. To calculate the admin fee charged, multiply your profit by 0.5%:
EUR 566.38 profit x 0.5% = EUR 2.38 FX conversion fee (already included – not charged separately)
*All examples are for illustrative purposes only. Please check the costs and charges before trading. Figures may not add up to a given total due to rounding.
By default,  CFD accounts are set to ‘instant’ conversion. This means we automatically convert any realized profit, loss, funding, dividend adjustments, or commission to your base currency.
*To view and change your currency conversion settings for spread betting and CFD accounts, you can follow the steps below:
1. Using a web browser, log in to your My IG dashboard
2. Select ‘live accounts'
3. Choose the relevant spread bet or CFD account from the drop-down menu
4. Select ‘currency conversion’
5. Change your settings as you wish
 
All the best- A.B

Hi @telescope,
To maintain an active ISA account with us, you are not required to maintain a minimum cash balance. In case you do not have any open positions, you will not be charged any fees. However, you need to subscribe every year for Tax in order to keep the account active. If you fail to do so, your account will be suspended.
Our flexible shares ISAs allow you to subscribe with any amount to keep your account active. If you do not trade and do not have any active positions, you will not be charged any fees. However, if you hold any open positions, you will be subject to our commission and custody fee. For more information on our charges, please refer to this link - https://www.ig.com/uk/investments/share-dealing/costs-fees.
Here are a few additional links that might help:
1. https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/what-types-of-isas-do-you-offer
2. https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-much-can-i-deposit-in-a-cash-isa-and-a-stocks-and-shares-isa
All the best- AshishIG

Hi @imfrodo,
The default view of the history tab on your My IG dashboard should resemble the image below, and there is no option to modify it. In case you cannot see the history tab and it appears as a blank page, we recommend trying to clear your cookies and cache, logging out, and then logging back in to see if it resolves the issue. If you still encounter the same problem, kindly send an email to our helpdesk at helpdesk.au@ig.com, and attach a screenshot of your My IG dashboard's history page. Our IT team will investigate and address the issue. We apologize for any inconvenience this may have caused.

All the best- AshishIG