Jump to content

forex_sniper

Community Member
  • Content Count

    26
  • Joined

  • Last visited

Community Reputation

5 Neutral

About forex_sniper

  • Rank
    Occasional Contributor

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Dont think you can set it up if you are using ig web based platform. But you can set it if you are using mt4.
  2. When the dust settle down..ig better take a good hard look at its resources. It's obvious that they are inadequate...both hardware...n personnel. Why bother to keep increasing the number of clients and take pride in the number of clients and markets served when during crisis like this...they are unable to handle.... As a service provider...it is during times like this ...how they handle the situation...and address customers' problems that will either make or break its reputation. People are not interested in how you handle during peace time..that will usually take care of itself...the real test comes during a crisis...thats when it will show faultlines..and weaknesses and thats when reputation are made or break. Do take heed. Please dont let your reputation build up over the years go down the drain. The nature of your business is not much difference from other brokers... a slight hiccups may cause you to lose clients to other brokers unwittingly.
  3. Dont pin your hopes on them. They will only reply at their own time. I have already given up hope of the customer service ever resolving any issue. This problem has long been an issue but never been addressed. You can try using other brokers mt4 demo. They work pretty well. Prices are universal so they should not deviate much from ig prices. There are ppl here who said that becos of the volatility this happens..but they did not really answer my question as to why other brokers mt4 demo has NO problem opening orders and closing orders and why must this issue restricted only to ig since mkt is universal and volatility affects all brokers and NOT just ig alone.
  4. Its not only now...their customer service has all along been less than satisfactory...Few years back still ok...but now not so.... Perhaps...they find it easier to get contributors to answer on their behalf....holding fort for them.
  5. Just curious..if someone placed a sell order in advance which is 50 pips away from what is the current mkt price. Assuming currently there is no sell order is placed for the current price.... When i click the sell button right now...will my order be filled at the curent price?
  6. Do note that these ppl are clicking on the close button and not putting order at market..that could be way above or below the current mkt price...so the reaaction shld be instantaneous compared with one that place orders in the mkt inadvance. ..where the price has not been hit. and It would be grossly unjustified...if someone place an order for a price which is way off the mkt..and given priory in the order queue compared to one who click instantly. That would be like letting the mkt slip either way to let price hit those who put in order in the queue but way before the current price first while those who click the close button instantaneously take last priority. It does not make sense. Also those who mentioned that they have no problems with other brokers are actually experiencing the situation now and not last time..In other words..if the market is volatile..it wld affect all brokers...but why on ig..users encounter this problem...and for other brokers...its plain sailing...this is weird.
  7. You are not alone. I have been experiencing this since Monday.Some contributors said that its due to mkt volatility...but i find it strange as i've used mt4 on other brokers platform...no none seem to have this experience. I am using a demo account to test the reliability of using mt4 on ig .but so far the experience has been less than desirable. There are just too many invalid and requotes incidences and they last a long time.. even previously not now due to the volatility of the mkt. My chart is syncing properly but when i open the order page..the price shown is simply dead...not moving in accordance with the chart prices..thats why...it doesnt allow the user to open or close a posn...thats why requote and invalid prices kept showing up. I am inclined to believe that it is due to some technical issues rather than the volatility of the mkt as you dont see that in other brokers platform. As i am on demo...its alright..but i dont know if those on live platform...if they experience this problem...they will be at the mercy of the mkt..if unable to close their posn....
  8. Thanks for the reply. Reckon we will never know the true picture unless we can get a respond from the horse's mouth... But hearing from them is a rarity. You will either get no reply, or they will direct you to get community help over here which is usually the case ...or sometimes you need to tell them what to do.
  9. While i understand that demo cannot be fully replicated as the live..but to have it frozen and not being able to open or close a posn for hours is totally unacceptable. You mentioned abt spikes...n i am not talking abt spiking prices...that i can understand it happens...but a normal routine??? that i dont think many users can accept. And for your info...i dont find this happening in other brokers demo platform...once in a blue moon..maybe... but not so often and and for so long. Perhaps...they dont give priority to demo account over here...i dont know...I am sure i am not the only one who experience this.....
  10. While i understand that demo cannot be fully replicated as the live..but to have it frozen and not being able to open or close a posn for hours is totally unacceptable. You mentioned abt spikes...n i am not talking abt spiking prices...that i can understand it happens...but a normal routine??? that i dont think many users can accept. And for your info...i dont find this happening in other brokers demo platform...once in a blue moon..maybe... but not so often and and for so long. Perhaps...they dont give priority to demo account...i dont know... I am sure i am not the only one who experience this.....
  11. I feel the least a demo platform could do is to at least replicate the price as shown in the live platform..If it can't even do this then whats the point of having a demo. While i dont know abt demo platform being used as a test bed for the technicians..but what i understand is that most brokers would use this to let newbies try their hands to get a comfortable grip to what is the feeling like when trading on the broker's platform. It would be a foolish move to negliect it or simply run it differently from that of the live platform...especially one that show its inefficiency...warts and alll..as potential clients would be discouraged and go for other brokers. What they want is reliability. For myself...i am using it to test its reliability...i can only conclude that its totally unreliable. Demo users are not expecting anything extraordinary from the demo platform. What they expect is the reliability...ie. data feeds to be updated and in sync with the live platform....the is the least a platform any broker is expected to provide. As for using demo as a test bed...i am sure the broker has many other resouces..they could have setup a sandbox version behind the scene where they could do all the testing they want...and not share it with users..who may want to test their trading strategies..which is what a demo platform is supposed to do. How else could one test one's trading strategies if the price is not right.
  12. Thats the difference...maybe the mt4 live platform is good and alive...but somehow i feel they might have somehow neglected the demo platform...Perhaps..you may try to open a mt4 demo account and run it...to see if you encounter any problem.
  13. I had the same problems encountered when using mt4. It seems to be unreliable on ig platform...I am testing out on the demo to see how good it is..but somehow the experiences i have encountered is not very good. It is very unreliable...n slow to update. This is just a demo account..i shudder to think what it would like if i were to run on a live account. This monday morning following the wekend closing..when i open the chart...it was frozen..did not move for a long time...i had to go look at other brokers platform..to check on the mkt..and by the time it started running..it was way against my posn. Even though it was just a demo...i can see that a profit can possibly turn to a loss in such a situation. This problem aside.... another problem is that..when i want to buy or sell....i can never close an order...it will always state invalid price or requote... When i managed to get into posn...and when i try to exit....by clicking the close order..i can Never execute the trade at all. When i do a right click and open the the trading menu n click on New order...I noticed that the price quoted is not moving in sync with the chart at all. Its just freeze....while the price on the chart continue to update. Dont know anyone encountered the same problem. If this is the way things are...i dont think i have the confident to trade live using mt4.... as in my opinion...it is not stable at all. Other brokers platform does not seem to have this problem. Hope someone can help enlightenen me what did i do wrong....
  14. Managed to get the program running but I can't seem to open a new demo from within the same program. It just doesnt respond. So i downloaded a fresh copy....open a new demo account..and now its up and runing. Thanks.
  15. Thanks for the headsup...Just check my mt4 again...no go...still remain no connection. Data stop updating since 28Feb. Did a scan of IG-DEMO server...but still no connection. Yesterday...i referred to helpdesk again to ask them to check with technicals...whats the status...but no respond... Just wondering is there anyway to delete the demo account and open another new one? Dont know if that will work. Cannot find where i can do it.
×
×