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CharlotteIG

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  1. CharlotteIG's post in watchlists was marked as the answer   
    Hey @finky, thanks for your message. 
    You will be able to remove a markets from your Watchlist by opening it, right clicking on the market you want to remove then select 'Remove from My Watchlist'. (My Watchlist will be different depending what you've named the list). 

     
  2. CharlotteIG's post in Cannot find Zynex Inc (ZYXI ticker on NASDAQ) was marked as the answer   
    Hey @StephenN- Thanks for your feedback message. 
    We didn't offer that stock but I've spoken to our shares desk who have added it to our Share dealing platform. 
    If there's anything else I can help with, let me know  
  3. CharlotteIG's post in Setting up a limit order at unfavourable price was marked as the answer   
    Hey @TheInvenstor- Thanks for your feedback message. 
    We only offer two types of orders to open. One is the limit order which is buying/ selling at a more favorable level. If you're buying, the price will be lower than the market price. If you were wanting to buy at a higher price then it's a stop order, which as you said can be subject to negative slippage. 
    We do not have something in place that allows you to place a stop order that guarantees the price level (meaning you will not be subject to negative slippage). 
    I see the strategy you want to put in place but we're unable to offer this, sorry. I will put if forward to see if this can be made possible for the future. 
     
  4. CharlotteIG's post in M&G and Prudential was marked as the answer   
    Hey @Jessicapowow
    Thanks for your message. The Prudential PLC/ M&G Group Limited corporate actions was a spin off meaning you get one M&G Group Limited share for every one Prudential PLC share you held. To obtain the M&G Group shares you did not have to lose your existing shares, you were simply given free shares in M&G Group Limited. 
     
  5. CharlotteIG's post in Maximum trading value on Share Dealing Account was marked as the answer   
    Hey @PNInvestment, 
    Thanks for you message. There's no minimum on the amount of shares you can purchase for share dealing. The issue you might be experiencing is if you're trying to buy more that £25,000 worth of a UK stock. We have a flat fee of £8 per £25,000. If you want to have a limitless maximum you can request it via email or call but you will need to pay 5 basis points (0.05%) instead of £8 per £25,000.
     
    If you're experiencing rejections on our CFD/ Spread betting platforms I would advise calling us to determine the issue. There may be an issue with the stock or you may have to use advanced orders if you're trading in large sizes. 
  6. CharlotteIG's post in Natural gas swap was marked as the answer   
    Hey @StefanGr
    Prices for commodity DFBs and cash CFDs are synthetically created using the two most liquid futures contracts. This will result in a natural movement between these two contract prices and will be included in overnight funding adjustments. You’ll then either be debited or credited depending if you’re long or short, and whether the next future contract price is higher or lower.
    You can see how we make our Cash price which then explains how the overnight adjustment is calculated by following the link below. The section you need to view is 'The better way to trade commodities'.
    Commodity cash price
    If this helps, the adjustment last night for Natural gas was 4.04 credit to short clients. For long clients the adjustment was a 4.38 debit. 
     
  7. CharlotteIG's post in Merging Share dealing account with ISA was marked as the answer   
    Hey @Ottov, thanks for messaging on the Community.
    We do offer a service that moves your shares from your Share Dealing account to your ISA. This is called a 'Bed and ISA' transfer. I would advise contacting the helpdesk regarding the charges for this service. 
    Alternatively, you can sell them yourself and buy them back in the ISA. 
    We don't, unfortunately, have a service where you can merge the two account. 
    Thanks, Charlotte
  8. CharlotteIG's post in Setting stop losses in the IG trading app was marked as the answer   
    Hey @Ianbow321 When you open the deal ticket you should be able to see the option to add a stop on your iOS leveraged deal ticket. From there you will be able to add stops when you open positions. As well as this you can change the type of stop you're using by selecting 'Stop type'. 
     
     
     
     
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