Commission fees

[Valixx]

Hello,

I am wondering why I still get charged £10 on US shares even though I traded over 3 times the previous month.

This puts me off from opening new trades. Can anybody shed some lights?

How do we get the refund?

[CharlotteIG]

On 02/05/2020 at 13:37, Valixx said:

Hello,

I am wondering why I still get charged £10 on US shares even though I traded over 3 times the previous month.

This puts me off from opening new trades. Can anybody shed some lights?

How do we get the refund?

If you have traded 3 times (all have to be US shares) on your share dealing or ISA account in the previous calendar month this months US share commissions will be £0. 

I hope this helps, all the best 

[Valixx]

10 minutes ago, CharlotteIG said:

If you have traded 3 times (all have to be US shares) on your share dealing or ISA account in the previous calendar month this months US share commissions will be £0. 

I hope this helps, all the best 

Thank you for replying @CharlotteIG

The support team got back to me this morning and said that I only traded 2 times in April. I replied with my statement attached which shows that I traded 6 times in April.

Could it be that ADR stocks are not considered US shares? If that's the case, is it written anywhere in the terms and conditions?

Thanks

[Valixx]

39 minutes ago, CharlotteIG said:

If you have traded 3 times (all have to be US shares) on your share dealing or ISA account in the previous calendar month this months US share commissions will be £0. 

I hope this helps, all the best 

@CharlotteIG this is my statement from last month. Yet, on the 1st of May I got charged £20 total on two trades I made (both US listed).

I would like to know if this is a technical issue or I am missing something.

A friend of mine, also IG user, made very similar trades both in quantity and type of shares, but he didn't get charge commissions the following month. He didn't get charge for both opening and closing a position.

It would be appreciated if IG support can clarify what is going on.

 

Thanks

 

[Guest Eric]

1 hour ago, CharlotteIG said:

If you have traded 3 times (all have to be US shares) on your share dealing or ISA account in the previous calendar month this months US share commissions will be £0. 

I hope this helps, all the best 

Does that mean you have to buy and sell in order to not be charged? what if you are not ready to sell? 

[CharlotteIG]

On 04/05/2020 at 11:47, Valixx said:

@CharlotteIG this is my statement from last month. Yet, on the 1st of May I got charged £20 total on two trades I made (both US listed).

I would like to know if this is a technical issue or I am missing something.

A friend of mine, also IG user, made very similar trades both in quantity and type of shares, but he didn't get charge commissions the following month. He didn't get charge for both opening and closing a position.

It would be appreciated if IG support can clarify what is going on.

 

Thanks

 

I will pass this on and get someone to get back to you 

 

On 04/05/2020 at 12:57, Guest Eric said:

Does that mean you have to buy and sell in order to not be charged? what if you are not ready to sell? 

You don't have to buy and sell. It's just that if you buy that counts as one and if you sell shares that counts as a second trade.