Stopping Push Messages

[RAM66]

Hi,

I want to stop receiving push messages to my phone that relate to 'movements on the day', of say, oil, gold, shares etc.

I am happy with price alerts which I know how to set and use and can switch on/off in settings, but I cannot find anything in settings that would suggest that I can stop these other random messages from coming through, sometimes in the middle of the night.  I don't want to disable all notifications from IG at my phone end, I just want to stop this category of message.

Can anyone suggest how I can do this please?

Thanks

Rob

 

[CharlotteIG]

On 07/05/2020 at 10:46, RAM66 said:

Hi,

I want to stop receiving push messages to my phone that relate to 'movements on the day', of say, oil, gold, shares etc.

I am happy with price alerts which I know how to set and use and can switch on/off in settings, but I cannot find anything in settings that would suggest that I can stop these other random messages from coming through, sometimes in the middle of the night.  I don't want to disable all notifications from IG at my phone end, I just want to stop this category of message.

Can anyone suggest how I can do this please?

Thanks

Rob

 

Hey @RAM66

Thanks for your post. 

The push notifications you're referring to are sent out by one of our teams. They will target clients who have traded certain markets when they do pushes. They only way to turn these off are through the settings on your phone. Unfortunately this will get rid of the pride/ indicator alerts you received. 

We don't have the option to remove one client from these but it's a great piece of feedback I can give to them and once some measures have been put in place we can look into deactivating these notifications for you. 

All the best, 

Charlotte 

[Pyor]

On 13/05/2020 at 10:27, CharlotteIG said:

Hey @RAM66

Thanks for your post. 

The push notifications you're referring to are sent out by one of our teams. They will target clients who have traded certain markets when they do pushes. They only way to turn these off are through the settings on your phone. Unfortunately this will get rid of the pride/ indicator alerts you received. 

We don't have the option to remove one client from these but it's a great piece of feedback I can give to them and once some measures have been put in place we can look into deactivating these notifications for you. 

All the best, 

Charlotte 

I do not believe that IG cannot change this. They choose not to do so for marketing purposes. Sending these annoying unwanted messages amounts to spam. 

[Kiwi_Rob]

I've just received a similar push notification on my phone.  IG should not be sending spammy notifications that the clients does not want!