Pivot Points not appearing on Dax charts

[joebloggs44]

Hi I have an odd situation where the pivot point indicator is on my charts and shows for all instruments (FX/Commodity/Indices etc) but not on the Dax chart. I can see these clearly on the FTSE chart for example...

Does anyone have any idea why the pivot points might not appear on the Dax chart specifically?

[joebloggs44]

This is still a problem for me... is there an alternative to this community to get questions answered?

Thanks.

[Caseynotes]

2 minutes ago, joebloggs44 said:

This is still a problem for me... is there an alternative to this community to get questions answered?

Thanks.

yes of course, just email the help desk. I can confirm that pivots are showing on dax charts on the web based platform no problem so it may be specific to just your platform.

[joebloggs44]

I use a java based download of Pro Real Time on my Mac I didn't realise there was a web based version. Can we use that as an alternative as IG clients? It is free at the moment on Mac platform but web platform has charges

[Caseynotes]

11 minutes ago, joebloggs44 said:

I use a java based download of Pro Real Time on my Mac I didn't realise there was a web based version. Can we use that as an alternative as IG clients? It is free at the moment on Mac platform but web platform has charges

not a web based PRT no, IG have their own free web based platform, the IG version of Prorealtime (download free if min 2 round turns a month), plus mt4 and the dma platform both free.

The PRT uses the same data feed as IG's own platform so presuming it's a problem with PRT then click on the Help icon in PRT and select 'send a report' write a brief description of the problem and send, it goes to IG tech staff who should be able to help.